Exam 9: Leading, building, and Sustaining Performance Excellence

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_____ leadership theory assumes that certain leaders may develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals,through behaviors that may include contingent rewards,and active and passive management by exception.

(Multiple Choice)

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Question 101

One of the findings of the International Quality Study is that firms that have solid systems in place:

(Multiple Choice)

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Question 102

The last stage in "change management" is institutionalizing the new behaviors and attitudes.

(True/False)

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Question 103

When considering management systems,it is understood that people working in the system cannot do better than the system allows.

(True/False)

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Question 104

The Human Development and Leadership Division of the American Society for Quality has summarized six competencies for leadership.Which of the following is NOT one of the competencies?

(Multiple Choice)

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Question 105

Considering Deming's 14 points,"constancy of purpose" in U.S.firms is not viewed as a barrier to creating a total quality culture.

(True/False)

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Question 106

_____ is the stage of a quality life cycle when quality is strategically aligned and deployed across the organization.

(Multiple Choice)

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Question 107

Showing 101 - 107 of 107

_____ leadership theory assumes that certain leaders may develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals,through behaviors that may include contingent rewards,and active and passive management by exception.

One of the findings of the International Quality Study is that firms that have solid systems in place:

The last stage in "change management" is institutionalizing the new behaviors and attitudes.

When considering management systems,it is understood that people working in the system cannot do better than the system allows.

The Human Development and Leadership Division of the American Society for Quality has summarized six competencies for leadership.Which of the following is NOT one of the competencies?

Considering Deming's 14 points,"constancy of purpose" in U.S.firms is not viewed as a barrier to creating a total quality culture.

_____ is the stage of a quality life cycle when quality is strategically aligned and deployed across the organization.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

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