Question 1

Since Six Sigma is process oriented,it does not offer a methodology for improving the overall performance of an organization.

Accepted Answer

A) True 
 B)False

Question 2

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

Accepted Answer

A) Active management by exception 
B) Management by results 
C) Management by objectives 
D) Management by projects 
A) Active management by exception 
B) Management by results 
C) Management by objectives 
D) Management by projects

Question 3

GE developed the concept of the _____ that guides their entire leadership development process,of which the Six Sigma approach is a vital part.

Accepted Answer

A) virtual teaching cycle 
B) virtuous teaching cycle 
C) simulated teaching loop 
D) preferred teaching cycle 
A) virtual teaching cycle 
B) virtuous teaching cycle 
C) simulated teaching loop 
D) preferred teaching cycle

Question 4

Discuss the concept of best practices.

Accepted Answer

Best practices are an organization's man

Question 5

Describe the cultural differences between traditional management and the TQ approach.

Accepted Answer

Students should focus on the major point

Question 6

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Accepted Answer

A) Active management by exception 
B) Management by delegation 
C) Passive management by exception 
D) Management by alternatives 
A) Active management by exception 
B) Management by delegation 
C) Passive management by exception 
D) Management by alternatives

Question 7

Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma

Accepted Answer

Responses may vary but follow the princi

Question 8

Robert Cole has called for _____ as an evolutionary step for extending continuous improvement.

Accepted Answer

A) continuous recycling 
B) continuous innovation 
C) extended improvement 
D) selective improvement 
A) continuous recycling 
B) continuous innovation 
C) extended improvement 
D) selective improvement

Question 9

The _____ approach involves discovering how to be a leader by examining the characteristics and methods of recognized leaders.

Accepted Answer

The answer of The _____ approach involves discovering how to...

Question 10

The Baldrige Award criteria,as a tool for self-assessment:

Accepted Answer

A) can be useful for firms never intending to apply for the award. 
B) is most useful to firms intending to apply for the award. 
C) is of little value if the firm has already applied for the award. 
D) is of little value if the firm has already won the award. 
A) can be useful for firms never intending to apply for the award. 
B) is most useful to firms intending to apply for the award. 
C) is of little value if the firm has already applied for the award. 
D) is of little value if the firm has already won the award.

Question 11

The use of self-assessments has been an outgrowth of the development of the Baldrige criteria.

Accepted Answer

A) True 
 B)False

Question 12

In order to accomplish organizational learning,_____ helps managers answer essential questions such as "How are we doing?" "What are our strengths?" and "What areas require improvement?"

Accepted Answer

A) self-assessment 
B) internal audit 
C) companywide survey 
D) quality analysis 
A) self-assessment 
B) internal audit 
C) companywide survey 
D) quality analysis

Question 13

_____ is the ability to positively influence people and systems under one's authority so as to have a meaningful impact and achieve important results.

Accepted Answer

A) Leadership 
B) Power 
C) Charisma 
D) Direction 
A) Leadership 
B) Power 
C) Charisma 
D) Direction

Question 14

_____ refers to an organization's ability to address current needs and have the agility and management skills and structure to prepare successfully for the future,including preparedness for emergencies.

Accepted Answer

A) Proactivity 
B) Sustainability 
C) Future-orientation 
D) Internal capacity 
A) Proactivity 
B) Sustainability 
C) Future-orientation 
D) Internal capacity

Question 15

Which of the following is NOT TRUE regarding organizational self-assessment?

Accepted Answer

A) Self-assessment helps identify key strengths and weaknesses. 
B) Self-assessment is mandated by the Baldrige Criteria. 
C) Self-assessment facilitates organizational learning. 
D) Self-assessment can provide a picture of the state of quality. 
A) Self-assessment helps identify key strengths and weaknesses. 
B) Self-assessment is mandated by the Baldrige Criteria. 
C) Self-assessment facilitates organizational learning. 
D) Self-assessment can provide a picture of the state of quality.

Question 16

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?

Accepted Answer

A) Directing 
B) Molding 
C) Supporting 
D) Delegating 
A) Directing 
B) Molding 
C) Supporting 
D) Delegating

Question 17

Six Sigma projects are not expected to produce bottom-line savings.

Accepted Answer

A) True 
 B)False

Question 18

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.

Accepted Answer

A) Situational leadership 
B) Maturity 
C) Subordinate leadership 
D) Behavioral 
A) Situational leadership 
B) Maturity 
C) Subordinate leadership 
D) Behavioral

Question 19

An effective leadership system:

Accepted Answer

A) follows strict hierarchical structures. 
B) respects the capabilities of employees. 
C) respects the requirements of employees. 
D) sets high expectations for performance. 
A) follows strict hierarchical structures. 
B) respects the capabilities of employees. 
C) respects the requirements of employees. 
D) sets high expectations for performance.

Question 20

An organization's management systems and practices are called its:

Accepted Answer

A) corporate strategy. 
B) balanced scorecard mechanism. 
C) organizational infrastructure. 
D) best practices. 
A) corporate strategy. 
B) balanced scorecard mechanism. 
C) organizational infrastructure. 
D) best practices.

Since Six Sigma is process oriented,it does not offer a methodology for improving the overall performance of an organization.

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

GE developed the concept of the _____ that guides their entire leadership development process,of which the Six Sigma approach is a vital part.

Discuss the concept of best practices.

Describe the cultural differences between traditional management and the TQ approach.

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma

Robert Cole has called for _____ as an evolutionary step for extending continuous improvement.

The _____ approach involves discovering how to be a leader by examining the characteristics and methods of recognized leaders.

The Baldrige Award criteria,as a tool for self-assessment:

The use of self-assessments has been an outgrowth of the development of the Baldrige criteria.

In order to accomplish organizational learning,_____ helps managers answer essential questions such as "How are we doing?" "What are our strengths?" and "What areas require improvement?"

_____ is the ability to positively influence people and systems under one's authority so as to have a meaningful impact and achieve important results.

_____ refers to an organization's ability to address current needs and have the agility and management skills and structure to prepare successfully for the future,including preparedness for emergencies.

Which of the following is NOT TRUE regarding organizational self-assessment?

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?

Six Sigma projects are not expected to produce bottom-line savings.

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.

An effective leadership system:

An organization's management systems and practices are called its:

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 9: Leading, building, and Sustaining Performance Excellence

Since Six Sigma is process oriented,it does not offer a methodology for improving the overall performance of an organization.

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

GE developed the concept of the _____ that guides their entire leadership development process,of which the Six Sigma approach is a vital part.

Discuss the concept of best practices.

Describe the cultural differences between traditional management and the TQ approach.

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma

Robert Cole has called for _____ as an evolutionary step for extending continuous improvement.

The _____ approach involves discovering how to be a leader by examining the characteristics and methods of recognized leaders.

The Baldrige Award criteria,as a tool for self-assessment:

The use of self-assessments has been an outgrowth of the development of the Baldrige criteria.

In order to accomplish organizational learning,_____ helps managers answer essential questions such as "How are we doing?" "What are our strengths?" and "What areas require improvement?"

_____ is the ability to positively influence people and systems under one's authority so as to have a meaningful impact and achieve important results.

_____ refers to an organization's ability to address current needs and have the agility and management skills and structure to prepare successfully for the future,including preparedness for emergencies.

Which of the following is NOT TRUE regarding organizational self-assessment?

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?

Six Sigma projects are not expected to produce bottom-line savings.

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.

An effective leadership system:

An organization's management systems and practices are called its:

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters