Question 1

How did Leadership Through Quality radically change the way Xerox did business?

Accepted Answer

All activities,such as product planning,

Question 2

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

Accepted Answer

A) True 
 B)False

Question 3

What are the objectives of the Leadership Through Quality process?

Accepted Answer

The Leadership Through Quality process h

Question 4

Which of the following perspectives of quality is meaningful for production workers who are responsible for guaranteeing that design specifications are met during production?

Accepted Answer

A) User perspective 
B) Customer perspective 
C) Product perspective 
D) Manufacturing perspective 
A) User perspective 
B) Customer perspective 
C) Product perspective 
D) Manufacturing perspective

Question 5

Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

Accepted Answer

A) Product design and engineering 
B) Manufacturing and assembly 
C) Production planning and scheduling 
D) Industrial engineering and process design 
A) Product design and engineering 
B) Manufacturing and assembly 
C) Production planning and scheduling 
D) Industrial engineering and process design

Question 6

Which of the following is true regarding internal customers of an organization?

Accepted Answer

A) They buy products or services for their own personal use. 
B) They receive goods or services from suppliers within the organization. 
C) They are the ultimate purchasers of a product or service. 
D) They do not add any value to the product before it reaches the consumer. 
A) They buy products or services for their own personal use. 
B) They receive goods or services from suppliers within the organization. 
C) They are the ultimate purchasers of a product or service. 
D) They do not add any value to the product before it reaches the consumer.

Question 7

High quality of products is an important source of competitive advantage for organizations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

Accepted Answer

A) Value perspective 
B) Product perspective 
C) User perspective 
D) Manufacturing perspective 
A) Value perspective 
B) Product perspective 
C) User perspective 
D) Manufacturing perspective

Question 9

Which of the following was the first plain-paper copier introduced in 1959? ?

Accepted Answer

A) Canon 980 
B) Xerox 914 
C) Kodak 114 
D) IBM 800 
A) Canon 980 
B) Xerox 914 
C) Kodak 114 
D) IBM 800

Question 10

The concept of total quality is defined as a(n):

Accepted Answer

A) customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation. 
B) people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost. 
C) structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them. 
D) integrated approach to organizational performance management that results in lower consumption of resources. 
A) customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation. 
B) people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost. 
C) structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them. 
D) integrated approach to organizational performance management that results in lower consumption of resources.

Question 11

What were the four goals that the Leadership Through Quality process was directed at achieving in all Xerox activities?

Accepted Answer

Leadership Through Quality was directed

Question 12

Explain the significance of integrating different quality perspectives in the value chain.

Accepted Answer

Individuals in different business functi

Question 13

According to the manufacturing perspective of quality,quality is based on the consistency between goods and services.

Accepted Answer

A) True 
 B)False

Question 14

The Six Sigma approach for quality improvement requires increased levels of training and education for managers,and not for front-line employees.

Accepted Answer

A) True 
 B)False

Question 15

Discuss the "quality revolution" that took place in the United States after 1960s.

Accepted Answer

During the 1950s and 1960s,when "made in

Question 16

According to the product perspective of quality,a smaller number of product attributes are equivalent to higher quality.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true of quality management during the age of craftsmanship that existed before the advent of the Industrial Revolution?

Accepted Answer

A) Inspection was the primary means of quality control. 
B) Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output. 
C) Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products. 
D) Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them. 
A) Inspection was the primary means of quality control. 
B) Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output. 
C) Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products. 
D) Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.

Question 18

The production of services differs from manufacturing as services:

Accepted Answer

A) can be inspected prior to delivery. 
B) require lesser customization compared to manufactured goods. 
C) produce outputs that are mostly intangible. 
D) are less labor intensive and involve minimal human interaction. 
A) can be inspected prior to delivery. 
B) require lesser customization compared to manufactured goods. 
C) produce outputs that are mostly intangible. 
D) are less labor intensive and involve minimal human interaction.

Question 19

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

Accepted Answer

A) value 
B) transcendent 
C) manufacturing 
D) customer 
A) value 
B) transcendent 
C) manufacturing 
D) customer

Question 20

Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

Accepted Answer

A) Customer perspective 
B) User perspective 
C) Transcendent perspective 
D) Value perspective 
A) Customer perspective 
B) User perspective 
C) Transcendent perspective 
D) Value perspective

How did Leadership Through Quality radically change the way Xerox did business?

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

What are the objectives of the Leadership Through Quality process?

Which of the following perspectives of quality is meaningful for production workers who are responsible for guaranteeing that design specifications are met during production?

Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

Which of the following is true regarding internal customers of an organization?

High quality of products is an important source of competitive advantage for organizations.

Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

Which of the following was the first plain-paper copier introduced in 1959? ?

The concept of total quality is defined as a(n):

What were the four goals that the Leadership Through Quality process was directed at achieving in all Xerox activities?

Explain the significance of integrating different quality perspectives in the value chain.

According to the manufacturing perspective of quality,quality is based on the consistency between goods and services.

The Six Sigma approach for quality improvement requires increased levels of training and education for managers,and not for front-line employees.

Discuss the "quality revolution" that took place in the United States after 1960s.

According to the product perspective of quality,a smaller number of product attributes are equivalent to higher quality.

Which of the following is true of quality management during the age of craftsmanship that existed before the advent of the Industrial Revolution?

The production of services differs from manufacturing as services:

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 1: Introduction to Quality

How did Leadership Through Quality radically change the way Xerox did business?

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

What are the objectives of the Leadership Through Quality process?

Which of the following perspectives of quality is meaningful for production workers who are responsible for guaranteeing that design specifications are met during production?

Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

Which of the following is true regarding internal customers of an organization?

High quality of products is an important source of competitive advantage for organizations.

Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

Which of the following was the first plain-paper copier introduced in 1959? ?

The concept of total quality is defined as a(n):

What were the four goals that the Leadership Through Quality process was directed at achieving in all Xerox activities?

Explain the significance of integrating different quality perspectives in the value chain.

According to the manufacturing perspective of quality,quality is based on the consistency between goods and services.

The Six Sigma approach for quality improvement requires increased levels of training and education for managers,and not for front-line employees.

Discuss the "quality revolution" that took place in the United States after 1960s.

According to the product perspective of quality,a smaller number of product attributes are equivalent to higher quality.

Which of the following is true of quality management during the age of craftsmanship that existed before the advent of the Industrial Revolution?

The production of services differs from manufacturing as services:

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters