Question 1

Describe the steps taken by Huawei's senior management to become the "Toyota of the telecom industry."

Accepted Answer

Huawei's senior management recently decl

Question 2

Organizations can ensure that the quality is rooted in their culture by:

Accepted Answer

A) internalizing quality at the personal level and encouraging employees to practice quality in all activities of life. 
B) encouraging employees to do more than what they are expected to do through reward programs. 
C) ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements. 
D) allotting sufficient budget for equipment, training, and other means of assuring quality. 
A) internalizing quality at the personal level and encouraging employees to practice quality in all activities of life. 
B) encouraging employees to do more than what they are expected to do through reward programs. 
C) ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements. 
D) allotting sufficient budget for equipment, training, and other means of assuring quality.

Question 3

Why is it important for organizations to internalize quality at the personal level?

Accepted Answer

Organizations today,expect their employe

Question 4

Employees who embrace quality as a personal value often go beyond what they're asked or normally expected to do in order to provide extraordinary service to a customer.

Accepted Answer

A) True 
 B)False

Question 5

The purchasing department helps a firm in achieving quality by:

Accepted Answer

A) defining long-term and short-term production requirements for filling customer orders and meeting anticipated demand. 
B) ensuring that the products are assembled correctly and eliminating the causes that can lead to defects or errors in the final product. 
C) collaborating with product design engineers to develop realistic specifications for the product. 
D) providing quality-improvement training to suppliers. 
A) defining long-term and short-term production requirements for filling customer orders and meeting anticipated demand. 
B) ensuring that the products are assembled correctly and eliminating the causes that can lead to defects or errors in the final product. 
C) collaborating with product design engineers to develop realistic specifications for the product. 
D) providing quality-improvement training to suppliers.

Question 6

Which of the following is true regarding the six-sigma approach to quality improvement?

Accepted Answer

A) It does not address problems involving cost reduction and efficiency. 
B) It integrates many traditional quality improvement tools and techniques that have been tested and validated over the years, with a bottom-line and strategic orientation. 
C) It become less effective in addressing problems related to quality and efficiency if the six sigma tools are combined with lean tools from the Toyota production system. 
D) It focuses entirely on the training and education of managers and not the front-line employees and the technical staff in the organization. 
A) It does not address problems involving cost reduction and efficiency. 
B) It integrates many traditional quality improvement tools and techniques that have been tested and validated over the years, with a bottom-line and strategic orientation. 
C) It become less effective in addressing problems related to quality and efficiency if the six sigma tools are combined with lean tools from the Toyota production system. 
D) It focuses entirely on the training and education of managers and not the front-line employees and the technical staff in the organization.

Question 7

The value perspective defines quality of a product on the basis of:

Accepted Answer

A) the ability of the product to perform its intended function. 
B) the relationship of product benefits to price. 
C) the quantity of some product attribute. 
D) the product's conformance to its specifications. 
A) the ability of the product to perform its intended function. 
B) the relationship of product benefits to price. 
C) the quantity of some product attribute. 
D) the product's conformance to its specifications.

Question 8

During the 1940s and 1950s,after World War II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following perspectives of quality is most likely to be meaningful to people who work in marketing because they are responsible for determining the needs and expectations of the customers?

Accepted Answer

A) User perspective 
B) Manufacturing perspective 
C) Value perspective 
D) Transcendent perspective 
A) User perspective 
B) Manufacturing perspective 
C) Value perspective 
D) Transcendent perspective

Question 10

Customers evaluate a service primarily by the quality of the human contact.

Accepted Answer

A) True 
 B)False

Question 11

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

Accepted Answer

A) True 
 B)False

Question 12

The ultimate purchaser of a product or service is referred to as a(n)_____.

Accepted Answer

A) supplier 
B) external customer 
C) consumer 
D) internal customer 
A) supplier 
B) external customer 
C) consumer 
D) internal customer

Question 13

Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

Accepted Answer

A) True 
 B)False

Question 14

The transcendent definition of quality was first defined as the goodness of a product.

Accepted Answer

A) True 
 B)False

Question 15

What was the reason for the competitive advantage of Xerox?

Accepted Answer

The competitive advantage of X

Question 16

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

Accepted Answer

A) True 
 B)False

Question 17

If quality is built into the product properly,inspection is necessary for auditing purposes and functional testing.

Accepted Answer

A) True 
 B)False

Question 18

Inspection was the primary means of quality control during the first half of the twentieth century.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?

Accepted Answer

A) Marketing and sales 
B) Tool engineering 
C) Legal services 
D) Finance and accounting 
A) Marketing and sales 
B) Tool engineering 
C) Legal services 
D) Finance and accounting

Question 20

Which of the following is true regarding production of services?

Accepted Answer

A) Compared to manufacturing, it is easier for service organizations to identify and measure customers' needs and performance standards as they involve human contact. 
B) The production of services typically requires a lower degree of customization than does manufacturing. 
C) Compared to manufacturing, production of services is typically less labor intensive. 
D) Services are produced and consumed simultaneously 
A) Compared to manufacturing, it is easier for service organizations to identify and measure customers' needs and performance standards as they involve human contact. 
B) The production of services typically requires a lower degree of customization than does manufacturing. 
C) Compared to manufacturing, production of services is typically less labor intensive. 
D) Services are produced and consumed simultaneously

Describe the steps taken by Huawei's senior management to become the "Toyota of the telecom industry."

Organizations can ensure that the quality is rooted in their culture by:

Why is it important for organizations to internalize quality at the personal level?

Employees who embrace quality as a personal value often go beyond what they're asked or normally expected to do in order to provide extraordinary service to a customer.

The purchasing department helps a firm in achieving quality by:

Which of the following is true regarding the six-sigma approach to quality improvement?

The value perspective defines quality of a product on the basis of:

During the 1940s and 1950s,after World War II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

Which of the following perspectives of quality is most likely to be meaningful to people who work in marketing because they are responsible for determining the needs and expectations of the customers?

Customers evaluate a service primarily by the quality of the human contact.

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

The ultimate purchaser of a product or service is referred to as a(n)_____.

Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

The transcendent definition of quality was first defined as the goodness of a product.

What was the reason for the competitive advantage of Xerox?

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

If quality is built into the product properly,inspection is necessary for auditing purposes and functional testing.

Inspection was the primary means of quality control during the first half of the twentieth century.

Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?

Which of the following is true regarding production of services?

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 1: Introduction to Quality

Describe the steps taken by Huawei's senior management to become the "Toyota of the telecom industry."

Organizations can ensure that the quality is rooted in their culture by:

Why is it important for organizations to internalize quality at the personal level?

Employees who embrace quality as a personal value often go beyond what they're asked or normally expected to do in order to provide extraordinary service to a customer.

The purchasing department helps a firm in achieving quality by:

Which of the following is true regarding the six-sigma approach to quality improvement?

The value perspective defines quality of a product on the basis of:

During the 1940s and 1950s,after World War II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

Which of the following perspectives of quality is most likely to be meaningful to people who work in marketing because they are responsible for determining the needs and expectations of the customers?

Customers evaluate a service primarily by the quality of the human contact.

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

The ultimate purchaser of a product or service is referred to as a(n)_____.

Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

The transcendent definition of quality was first defined as the goodness of a product.

What was the reason for the competitive advantage of Xerox?

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

If quality is built into the product properly,inspection is necessary for auditing purposes and functional testing.

Inspection was the primary means of quality control during the first half of the twentieth century.

Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?

Which of the following is true regarding production of services?

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters