Question 1

A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

Accepted Answer

A) True 
 B)False

Question 2

Suppliers include not only companies that provide materials and components,but also distributors,transportation companies,and information,health care,and education providers.

Accepted Answer

A) True 
 B)False

Question 3

Explain the concept of "quality gates" at the Cambridge plant of Lexus with an example.

Accepted Answer

At the Cambridge plant,Lexus has taken q

Question 4

Process control is the responsibility of those who directly accomplish the work.

Accepted Answer

A) True 
 B)False

Question 5

What are shipping quality audits at the Lexus plant in Cambridge?

Accepted Answer

At the end of the production line at the

Question 6

Which of the following is the first step involved in designing a manufacturing process?

Accepted Answer

A) Defining the sequence of steps that need to be performed 
B) Documenting the procedures and requirements in a flowchart 
C) Conducting a detailed technical analysis of the characteristics of the product 
D) Analyzing the processes prior to implementation to improve quality 
A) Defining the sequence of steps that need to be performed 
B) Documenting the procedures and requirements in a flowchart 
C) Conducting a detailed technical analysis of the characteristics of the product 
D) Analyzing the processes prior to implementation to improve quality

Question 7

The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied.

Accepted Answer

A) True 
 B)False

Question 8

The improvement aspect of process management focuses on continually seeking to achieve higher levels of performance,such as reduced variation,higher yields,fewer defects and errors,and smaller cycle times.

Accepted Answer

A) True 
 B)False

Question 9

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

Accepted Answer

A) improve the efficiency and timing of their service. 
B) provide a friendly and personable environment to their customers. 
C) improve the reliability of their service. 
D) minimize variations in their service standards. 
A) improve the efficiency and timing of their service. 
B) provide a friendly and personable environment to their customers. 
C) improve the reliability of their service. 
D) minimize variations in their service standards.

Question 10

Supplier certification processes can be time-consuming and expensive to administer.

Accepted Answer

A) True 
 B)False

Question 11

For a manufacturing company,which of the following is an example of a support process?

Accepted Answer

A) Product designing 
B) Legal services 
C) Testing of products 
D) Product manufacturing 
A) Product designing 
B) Legal services 
C) Testing of products 
D) Product manufacturing

Question 12

Which of the following is considered during the design/redesign process in K&N's comprehensive system for process management framework?

Accepted Answer

A) Measuring to specifications 
B) Operating procedures 
C) Cycle time 
D) Auditing to specifications 
A) Measuring to specifications 
B) Operating procedures 
C) Cycle time 
D) Auditing to specifications

Question 13

How does K&N deal with a formal new process or a process change?

Accepted Answer

If a new process or a process change is

Question 14

Process control in manufacturing starts with the _____ process.

Accepted Answer

A) assembly 
B) delivery 
C) purchasing 
D) production 
A) assembly 
B) delivery 
C) purchasing 
D) production

Question 15

How is the kaizen philosophy implemented at the Lexus plant in Cambridge,Ontario?

Accepted Answer

Teamwork at Cambridge starts with teachi

Question 16

What is the last step in K&N's process management framework?

Accepted Answer

A) Measuring and auditing to specifications 
B) Mapping and documenting the process 
C) Evaluation and improvement 
D) Replicating the process to all applicable areas 
A) Measuring and auditing to specifications 
B) Mapping and documenting the process 
C) Evaluation and improvement 
D) Replicating the process to all applicable areas

Question 17

Projects generally cut across organizational boundaries but do not require the coordination of many different departments and functions.

Accepted Answer

A) True 
 B)False

Question 18

Support processes generally require a higher level of attention than do value-creation processes.

Accepted Answer

A) True 
 B)False

Question 19

How has the problem-solving process helped K&N?

Accepted Answer

When the cause of a problem is not known

Question 20

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

Accepted Answer

A) customer errors in preparation. 
B) customer errors during an encounter. 
C) customer errors at the resolution stage of a service. 
D) treatment errors between the server and the customer. 
A) customer errors in preparation. 
B) customer errors during an encounter. 
C) customer errors at the resolution stage of a service. 
D) treatment errors between the server and the customer.

A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

Suppliers include not only companies that provide materials and components,but also distributors,transportation companies,and information,health care,and education providers.

Explain the concept of "quality gates" at the Cambridge plant of Lexus with an example.

Process control is the responsibility of those who directly accomplish the work.

What are shipping quality audits at the Lexus plant in Cambridge?

Which of the following is the first step involved in designing a manufacturing process?

The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied.

The improvement aspect of process management focuses on continually seeking to achieve higher levels of performance,such as reduced variation,higher yields,fewer defects and errors,and smaller cycle times.

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

Supplier certification processes can be time-consuming and expensive to administer.

For a manufacturing company,which of the following is an example of a support process?

Which of the following is considered during the design/redesign process in K&N's comprehensive system for process management framework?

How does K&N deal with a formal new process or a process change?

Process control in manufacturing starts with the _____ process.

How is the kaizen philosophy implemented at the Lexus plant in Cambridge,Ontario?

What is the last step in K&N's process management framework?

Projects generally cut across organizational boundaries but do not require the coordination of many different departments and functions.

Support processes generally require a higher level of attention than do value-creation processes.

How has the problem-solving process helped K&N?

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 5: Process Focus

A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

Suppliers include not only companies that provide materials and components,but also distributors,transportation companies,and information,health care,and education providers.

Explain the concept of "quality gates" at the Cambridge plant of Lexus with an example.

Process control is the responsibility of those who directly accomplish the work.

What are shipping quality audits at the Lexus plant in Cambridge?

Which of the following is the first step involved in designing a manufacturing process?

The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied.

The improvement aspect of process management focuses on continually seeking to achieve higher levels of performance,such as reduced variation,higher yields,fewer defects and errors,and smaller cycle times.

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

Supplier certification processes can be time-consuming and expensive to administer.

For a manufacturing company,which of the following is an example of a support process?

Which of the following is considered during the design/redesign process in K&N's comprehensive system for process management framework?

How does K&N deal with a formal new process or a process change?

Process control in manufacturing starts with the _____ process.

How is the kaizen philosophy implemented at the Lexus plant in Cambridge,Ontario?

What is the last step in K&N's process management framework?

Projects generally cut across organizational boundaries but do not require the coordination of many different departments and functions.

Support processes generally require a higher level of attention than do value-creation processes.

How has the problem-solving process helped K&N?

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters