Exam 10: The Baldrige Framework for Performance Excellence

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction."CTQ" denotes:

The Leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: Senior Leadership and _____.

In the Baldrige Criteria,areas to address that request information on approach or deployment begin with the word "what."

What is the performance excellence framework used by AtlantiCare?

The criteria for performance excellence for the Malcolm Baldrige Award consist of a hierarchical set of categories,items,and areas to address.Which of the following is NOT one of them?

Which of the following is NOT an objective of state-sponsored quality awards?

In the context of the characteristics of Baldrige Award recipients,organizations that have leadership and governance systems in place measure the performance of their leadership and governance teams-which is not common practice.

In 2001,the China Association for Quality (CAQ)introduced the _____.

In the Baldrige assessment,_____ refers to the extent to which a company aligns the approach with organizational needs identified in the Organizational Profile and other process items.

What are the factors that led to Branch-Smith Printing Division (BSPD)developing the Innovating Excellence model?

How does AtlantiCare empower its employees in individual business units?

Compared to the Baldrige Award,the European Excellence Award places greater emphasis on the _____ category.

The Malcolm Baldrige Criteria for Performance Excellence consist of how many categories?

In the Baldrige assessment,_____ refers to the methods a company uses to achieve the processes addressed in each category.

AtlantiCare's 5Bs performance excellence framework includes _____.

In the context of the criteria for performance excellence,the aim of strategy development is to:

Which of the following focuses on measuring product quality and driving process improvement and cost savings throughout the organization?

Strong Cement is a cement-manufacturing company headquartered in the United States.As part of its organizational policy,the management establishes,plans,and implements measurement,monitoring,and improvement activities; monitors information about customer satisfaction as a performance metric; and acquires and analyzes data to determine improvement effectiveness.The management is following the guidelines of _____.

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: senior leadership and communication and organizational performance.