Exam 10: The Baldrige Framework for Performance Excellence

The EFQM framework based on the concept of excellence in corporate social responsibility refers to excellence as exceeding the maximum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

In the Baldrige Criteria,areas to address that request information on approach or deployment begin with the word "_____."

The Vision,Values,and Mission area to address asks organizations to answer the following question: In creating a sustainable organization,how do senior leaders develop and enhance their leadership skills?

Describe how a Six Sigma project may lead to increase in customer satisfaction.

According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and knowledge as a key area of the Senior Leadership item is discussed under:

AtlantiCare gives managers the tools they need to operate within a leadership environment referred to by the organization as the _____.

After the _____ review process for the Baldrige Award,the Panel of Judges selects potential applicants for site visits.

_____ is probably the most challenging concept for an organization to master in order to receive the Baldrige Award.

Six Sigma is based on understanding and improving processes on a project-by-project basis.

Six Sigma is based on understanding and improving processes on a _____ basis.

AtlantiCare's business units set action plans that relate to strategic challenges identified by AtlantiCare as key to organizational success.Which of the following is a strategic challenge associated with health engagement?

In 2002,BSPD received a site visit from the examiners and was finally selected as a recipient of the Baldrige Award.Summarize the feedback.

In 1994,Branch-Smith Printing Division developed a quality plan and began an internal Baldrige assessment process.The most significant opportunity for improvement they recognized was to improve in the _____ area.

The senior management at Life Inc.,a pioneer in the health care domain,came up with a blueprint to address the current issues facing the company.This blueprint provides the framework for the company to address the current business needs while giving it the agility and strategic management to prepare successfully for the future,to prepare for real-time or short-term emergencies,and for workforce and customer engagement.Which of the following Baldrige organizational concepts is being used by the company?

Topline Inc.is a leading supplier of food products to retailers across the United States.As part of its quality management principle,it focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities,with the key requirement being customer focus.The guidelines for the quality management system followed by Topline are as per the framework of _____.

Identify four quality awards that have been implemented by nations or coalitions outside the United States.Explain their relationship to the Baldrige Award.

At orientation,new employees get a crash course in AtlantiCare's improvement methods,as well as a performance excellence framework called the _____.

Over the years,the Baldrige Criteria have been streamlined and simplified; most significantly,the word "quality" was judiciously dropped in the mid-1990s.

The criteria for performance excellence consist of a hierarchical set of categories,items,and areas to address.

Six Sigma initiatives fulfill in part many of the elements of ISO 9000:2000.