Exam 1: Innovative Management for a Changing World

Scenario - Barry Miller The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. -By maintaining information links, Barry Miller was exhibiting the interpersonal role of:

An organization is a social entity that is goal directed and deliberately structured.

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Which of the following is not a criticism of scientific management?

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

The nature of management is to cope with _______and far-reaching challenges.

The Systems Thinking approach develops theories about human behavior based on scientific methods and study.

Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Marr's management style reflects a belief in:

Which of the following is a function of management?

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

The _______role involves resolving conflicts among subordinates between the managers department and other departments.

The management science perspective emerged after World War II to treat problems associated with:

What is the role of the liaison?

Selecting goals and ways to attain them refers to _______.

Scenario - Barry Miller The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. -The managerial skill that is least important at Barry's middle-level management position is:

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

A social group within an organization is part of the informal organization.

Being a successful manager means thinking in terms of all of the following, except:

_______is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.