Question 1

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Accepted Answer

A) True 
 B)False

Question 2

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 3

What is the role of the negotiator?

Accepted Answer

A)  The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility. 
B)  The negotiator role involves seeking current information from many sources. 
C)  The negotiator role involves the initiation of change. 
D)  The negotiator role involves resolving conflicts among subordinates or between the manager's department and other departments. 
E)  The negotiator role pertains to the development of information sources both inside and outside the organization. 
A)  The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility. 
B)  The negotiator role involves seeking current information from many sources. 
C)  The negotiator role involves the initiation of change. 
D)  The negotiator role involves resolving conflicts among subordinates or between the manager's department and other departments. 
E)  The negotiator role pertains to the development of information sources both inside and outside the organization.

Question 4

Standardization of work and wage incentives are characteristics of behavioral science.

Accepted Answer

A) True 
 B)False

Question 5

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

Accepted Answer

A) True 
 B)False

Question 6

______focuses on managing the whole organization to deliver quality to customers.

Accepted Answer

A)  Bureaucracy 
B)  Theory Z 
C)  Management-by-objective 
D)  Total quality management 
E)  Organization-customer relationship 
A)  Bureaucracy 
B)  Theory Z 
C)  Management-by-objective 
D)  Total quality management 
E)  Organization-customer relationship

Question 7

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

Accepted Answer

A)  performance. 
B)  efficiency. 
C)  effectiveness. 
D)  structure. 
E)  goal-setting. 
A)  performance. 
B)  efficiency. 
C)  effectiveness. 
D)  structure. 
E)  goal-setting.

Question 8

From the 1950s until today, which management perspective has remained the most prevalent?

Accepted Answer

A)  Systems 
B)  Qualitative 
C)  Scientific management 
D)  Quantitative 
E)  Humanistic 
A)  Systems 
B)  Qualitative 
C)  Scientific management 
D)  Quantitative 
E)  Humanistic

Question 9

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

Accepted Answer

A) True 
 B)False

Question 10

_______has become the new imperative, despite the need for companies to control costs in today's economy.

Accepted Answer

A)  Technology 
B)  Outsourcing 
C)  Innovation 
D)  Communication 
E)  Delegation 
A)  Technology 
B)  Outsourcing 
C)  Innovation 
D)  Communication 
E)  Delegation

Question 11

Which of the following is an informational role, according to Mintzberg?

Accepted Answer

A)  Entrepreneur role 
B)  Leader role 
C)  Monitor role 
D)  Disturbance handler role 
E)  Figurehead role 
A)  Entrepreneur role 
B)  Leader role 
C)  Monitor role 
D)  Disturbance handler role 
E)  Figurehead role

Question 12

When an organization is goal-directed, it is designed to achieve some outcome, such as making a profit.

Accepted Answer

A) True 
 B)False

Question 13

The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as_______ .

Accepted Answer

The answer of The management function that involves the use...

Question 14

Which of the following is identified as a recent trend that has staying power?

Accepted Answer

A)  Corporate takeovers 
B)  Hedging 
C)  Insourcing 
D)  Customer relationship management 
E)  Task management 
A)  Corporate takeovers 
B)  Hedging 
C)  Insourcing 
D)  Customer relationship management 
E)  Task management

Question 15

The ______view of management is an integration of the case and universalist viewpoints.

Accepted Answer

The answer of The ______view of management is an integration...

Question 16

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

Accepted Answer

A) True 
 B)False

Question 17

_______is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Accepted Answer

A)  Planning 
B)  Resource allocation 
C)  Controlling 
D)  Organizing 
E)  Efficiency 
A)  Planning 
B)  Resource allocation 
C)  Controlling 
D)  Organizing 
E)  Efficiency

Question 18

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

Accepted Answer

Refer to Exhibit 2.4 in the text for the

Question 19

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Accepted Answer

A)  Monitor role 
B)  Disseminator role 
C)  Spokesperson role 
D)  Disturbance handler role 
E)  Figurehead role 
A)  Monitor role 
B)  Disseminator role 
C)  Spokesperson role 
D)  Disturbance handler role 
E)  Figurehead role

Question 20

The ______emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.

Accepted Answer

A)  humanistic perspective 
B)  classical perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective 
A)  humanistic perspective 
B)  classical perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

What is the role of the negotiator?

Standardization of work and wage incentives are characteristics of behavioral science.

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

______focuses on managing the whole organization to deliver quality to customers.

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

From the 1950s until today, which management perspective has remained the most prevalent?

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

_______has become the new imperative, despite the need for companies to control costs in today's economy.

Which of the following is an informational role, according to Mintzberg?

When an organization is goal-directed, it is designed to achieve some outcome, such as making a profit.

The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as_______ .

Which of the following is identified as a recent trend that has staying power?

The ______view of management is an integration of the case and universalist viewpoints.

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

_______is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

The ______emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 1: Innovative Management for a Changing World

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

What is the role of the negotiator?

Standardization of work and wage incentives are characteristics of behavioral science.

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

______focuses on managing the whole organization to deliver quality to customers.

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

From the 1950s until today, which management perspective has remained the most prevalent?

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

_______has become the new imperative, despite the need for companies to control costs in today's economy.

Which of the following is an informational role, according to Mintzberg?

When an organization is goal-directed, it is designed to achieve some outcome, such as making a profit.

The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as_______ .

Which of the following is identified as a recent trend that has staying power?

The ______view of management is an integration of the case and universalist viewpoints.

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

_______is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

The ______emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters