Question 1

What are the implications of people living longer on the Canadian workforce?

Accepted Answer

Since people are living longer,and without a mandatory retirement age,more seniors remain in the workforce after they turn 65.Many will be working with and for people older than one's grandparents.Whether bosses,co-workers or clients,these older people are a significant audience demographic for the workplace,as their values (and expectations)continue to shape what is considered appropriate business communication and culture.

Question 2

Which of the following should be done to check for bias in documents one writes?

Accepted Answer

A) Use terms that suggest competent people are unusual in a group. 
B) Always mention someone's race or age. 
C) Use terms that assume everyone is heterosexual. 
D) Refer to a group by the term it prefers. 
A) Use terms that suggest competent people are unusual in a group. 
B) Always mention someone's race or age. 
C) Use terms that assume everyone is heterosexual. 
D) Refer to a group by the term it prefers. D

Question 3

_____ body positions include leaning back,arms and legs crossed,or hands in pockets.

Accepted Answer

A) Open 
B) Neutral 
C) Closed 
D) Offensive 
A) Open 
B) Neutral 
C) Closed 
D) Offensive C

Question 4

Current business writers choose language for _.

Accepted Answer

A) broad appeal and popularity 
B) clarity and equality 
C) equity and broad appeal 
D) clarity and equity 
A) broad appeal and popularity 
B) clarity and equality 
C) equity and broad appeal 
D) clarity and equity

Question 5

Which of the following is to be avoided when writing bias-free documents?

Accepted Answer

A) Abstain from mentioning someone's race or age. 
B) Refer to a group by the term it prefers. 
C) Use terms that suggest competent people are unusual in a group. 
D) Use terms that do not assume everyone is married or is heterosexual. 
A) Abstain from mentioning someone's race or age. 
B) Refer to a group by the term it prefers. 
C) Use terms that suggest competent people are unusual in a group. 
D) Use terms that do not assume everyone is married or is heterosexual.

Question 6

_____ body positions include leaning forward with uncrossed arms and legs,with the arms away from the body.

Accepted Answer

A) Offensive 
B) Open 
C) Defensive 
D) Closed 
A) Offensive 
B) Open 
C) Defensive 
D) Closed

Question 7

_____ is a learned set of assumptions that shape our perceptions of the world,and of appropriate values,norms,attitudes,and behaviors.

Accepted Answer

A) Race 
B) Ethnicity 
C) Culture 
D) Ethics 
A) Race 
B) Ethnicity 
C) Culture 
D) Ethics

Question 8

Give examples of how colour carries various meanings for different cultures?

Accepted Answer

Colours can carry cultural meanings.In C

Question 9

Describe how different North American body language and posture demonstrate self-concept,energy and open/closed body positions.

Accepted Answer

Posture and body language show self-conc

Question 10

Which of the following cultures is considered high context?

Accepted Answer

A) Scandinavian 
B) Latin American 
C) German 
D) North American 
A) Scandinavian 
B) Latin American 
C) German 
D) North American

Question 11

In _____ cultures,most of the information is inferred from the context of a message.

Accepted Answer

A) individualistic 
B) corporate 
C) low-context 
D) high-context 
A) individualistic 
B) corporate 
C) low-context 
D) high-context

Question 12

In polychronic cultures,people do several things at once.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following gives rise to communication difficulties?

Accepted Answer

A) When we assume that our cultural behaviours are "normal" 
B) When we think that people's expectations of behaviours within cultures vary 
C) When we know that people's expectations of behaviours vary from culture to culture 
D) When we do not take our cultural behaviours for granted 
A) When we assume that our cultural behaviours are "normal" 
B) When we think that people's expectations of behaviours within cultures vary 
C) When we know that people's expectations of behaviours vary from culture to culture 
D) When we do not take our cultural behaviours for granted

Question 14

Closed or defensive body positions include leaning forward with uncrossed arms and legs,with the arms away from the body.

Accepted Answer

A) True 
 B)False

Question 15

_____ language avoids discriminating against people based on sex,physical condition, race,age,or any other category.

Accepted Answer

A) Racist 
B) Bias-free 
C) Sexist 
D) Condition-first 
A) Racist 
B) Bias-free 
C) Sexist 
D) Condition-first

Question 16

When communication difficulties arise,we must take our cultural behaviours for granted and assume they are "normal."

Accepted Answer

A) True 
 B)False

Question 17

There are no differences in people within a culture.

Accepted Answer

A) True 
 B)False

Question 18

Low-context cultures favor direct approaches,and see indirectness as dishonest or manipulative.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following should be avoided when talking about people with disabilities and illnesses?

Accepted Answer

A) Outdated adjectives 
B) People-first language 
C) Terms a group prefers 
D) Language focusing on the people 
A) Outdated adjectives 
B) People-first language 
C) Terms a group prefers 
D) Language focusing on the people

Question 20

Which of the following is true about non-verbal communication?

Accepted Answer

A) Non-verbal signals are culturally uniform. 
B) Non-verbal communication is also culturally learned. 
C) Only 30 percent of all our communication is based on non-verbal symbols. 
D) Spoken language is older and more powerful than non-verbal communication. 
A) Non-verbal signals are culturally uniform. 
B) Non-verbal communication is also culturally learned. 
C) Only 30 percent of all our communication is based on non-verbal symbols. 
D) Spoken language is older and more powerful than non-verbal communication.

Exam 3: Communicating Across Cultures

What are the implications of people living longer on the Canadian workforce?

Which of the following should be done to check for bias in documents one writes?

_____ body positions include leaning back,arms and legs crossed,or hands in pockets.

Current business writers choose language for _.

Which of the following is to be avoided when writing bias-free documents?

_____ body positions include leaning forward with uncrossed arms and legs,with the arms away from the body.

_____ is a learned set of assumptions that shape our perceptions of the world,and of appropriate values,norms,attitudes,and behaviors.

Give examples of how colour carries various meanings for different cultures?

Describe how different North American body language and posture demonstrate self-concept,energy and open/closed body positions.

Which of the following cultures is considered high context?

In _____ cultures,most of the information is inferred from the context of a message.

In polychronic cultures,people do several things at once.

Which of the following gives rise to communication difficulties?

Closed or defensive body positions include leaning forward with uncrossed arms and legs,with the arms away from the body.

_____ language avoids discriminating against people based on sex,physical condition, race,age,or any other category.

When communication difficulties arise,we must take our cultural behaviours for granted and assume they are "normal."

There are no differences in people within a culture.

Low-context cultures favor direct approaches,and see indirectness as dishonest or manipulative.

Which of the following should be avoided when talking about people with disabilities and illnesses?

Which of the following is true about non-verbal communication?

Introducing Business Communications

Adapting Your Messages to Your Audience

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters