Question 1

Which of the following factors would you NOT consider as part of your analysis of a communication situation?

Accepted Answer

A) When the communication will take place 
B) Your audience's wants and needs 
C) The writer's needs and values 
D) Where the communication will take place 
A) When the communication will take place 
B) Your audience's wants and needs 
C) The writer's needs and values 
D) Where the communication will take place C

Question 2

An entry-level professional job requires employees to write memos and email messages.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is NOT a conventional tone of the North American style of business communication?

Accepted Answer

A) Friendly 
B) Presumptuous 
C) Polite 
D) Neutral 
A) Friendly 
B) Presumptuous 
C) Polite 
D) Neutral B

Question 4

Employers do NOT expect graduates in entry-level positions to:

Accepted Answer

A) interpret comments from informal channels. 
B) write well. 
C) speak effectively to customers and colleagues. 
D) be unable to work independently or as a team member. 
A) interpret comments from informal channels. 
B) write well. 
C) speak effectively to customers and colleagues. 
D) be unable to work independently or as a team member.

Question 5

To include information without laying emphasis on it,put it at the bottom of the first page.

Accepted Answer

A) True 
 B)False

Question 6

Today's employers expect graduates to work well in small groups.

Accepted Answer

A) True 
 B)False

Question 7

Analyzing the context of business communication:

Accepted Answer

A) takes a lot of time,and is therefore not justified. 
B) helps us make a favourable impression. 
C) should be left only to senior management. 
D) means too many people will be involved in creating the communication. 
A) takes a lot of time,and is therefore not justified. 
B) helps us make a favourable impression. 
C) should be left only to senior management. 
D) means too many people will be involved in creating the communication.

Question 8

When you communicate with non-English speakers,try to use idioms and buzzwords used in office conversation.

Accepted Answer

A) True 
 B)False

Question 9

In the North American style of business communication conventions,emails need to be polite but neutral.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a characteristic of good business communication?

Accepted Answer

A) Concise 
B) Casual 
C) Clear 
D) Comprehensive 
A) Concise 
B) Casual 
C) Clear 
D) Comprehensive

Question 11

Business communication uses specific conventions for communication.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following questions BEST answers if maximum privacy is ensured when a message is confidential?

Accepted Answer

A) Where will the communication happen? 
B) Who's my audience? 
C) When will the communication happen? 
D) What's my purpose? 
A) Where will the communication happen? 
B) Who's my audience? 
C) When will the communication happen? 
D) What's my purpose?

Question 13

Which of the following factors would you NOT consider as part of your analysis of a communication situation?

Accepted Answer

A) What you want to happen as a result of the communication 
B) Your audience's wants and needs 
C) Where and when the communication will take place 
D) Your own feelings about the topic 
A) What you want to happen as a result of the communication 
B) Your audience's wants and needs 
C) Where and when the communication will take place 
D) Your own feelings about the topic

Question 14

To analyze a business communication situation,you need to know only your audience and your purpose.

Accepted Answer

A) True 
 B)False

Question 15

Engineers with excellent writing skills have a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

The primary purpose of business messages is to:

Accepted Answer

A) always get a response 
B) get exposure. 
C) request. 
D) create goodwill. 
A) always get a response 
B) get exposure. 
C) request. 
D) create goodwill.

Question 17

What are the features of successful messages?

Accepted Answer

Successful messages build goodwill by fo

Question 18

Which of the following is NOT essential for employment?

Accepted Answer

A) Working in groups 
B) Comprehension 
C) Advertising skills 
D) Interpersonal skills 
A) Working in groups 
B) Comprehension 
C) Advertising skills 
D) Interpersonal skills

Question 19

Good writing:

Accepted Answer

A) helps hide disagreements. 
B) projects the image of the writer as an intelligent person. 
C) increases the number of requests answered negatively. 
D) presents the reader's point of view. 
A) helps hide disagreements. 
B) projects the image of the writer as an intelligent person. 
C) increases the number of requests answered negatively. 
D) presents the reader's point of view.

Question 20

Which of the following is true about lateral thinking?

Accepted Answer

A) It enables one to think creatively. 
B) It provides the most obvious solution to a problem. 
C) It prevents flexible thinking. 
D) It cannot be learned with practice. 
A) It enables one to think creatively. 
B) It provides the most obvious solution to a problem. 
C) It prevents flexible thinking. 
D) It cannot be learned with practice.

Exam 1: Introducing Business Communications

Which of the following factors would you NOT consider as part of your analysis of a communication situation?

An entry-level professional job requires employees to write memos and email messages.

Which of the following is NOT a conventional tone of the North American style of business communication?

Employers do NOT expect graduates in entry-level positions to:

To include information without laying emphasis on it,put it at the bottom of the first page.

Today's employers expect graduates to work well in small groups.

Analyzing the context of business communication:

When you communicate with non-English speakers,try to use idioms and buzzwords used in office conversation.

In the North American style of business communication conventions,emails need to be polite but neutral.

Which of the following is NOT a characteristic of good business communication?

Business communication uses specific conventions for communication.

Which of the following questions BEST answers if maximum privacy is ensured when a message is confidential?

Which of the following factors would you NOT consider as part of your analysis of a communication situation?

To analyze a business communication situation,you need to know only your audience and your purpose.

Engineers with excellent writing skills have a competitive advantage.

The primary purpose of business messages is to:

What are the features of successful messages?

Which of the following is NOT essential for employment?

Good writing:

Which of the following is true about lateral thinking?

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

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