Question 1

In order to try and keep the audience focused on a presentation,_.

Accepted Answer

A) try to keep the room lights on 
B) dim the lights so they can see the projected visuals 
C) get informal feedback throughout 
D) review the current agenda 
A) try to keep the room lights on 
B) dim the lights so they can see the projected visuals 
C) get informal feedback throughout 
D) review the current agenda A

Question 2

What are the different kinds of presentations?

Accepted Answer

Informative presentations inform or teach the audience.Persuasive and sales presentations motivate the audience to act or to believe.Goodwill presentations entertain and validate the audience.

Question 3

Which of the following strategies should one follow in the beginning of a presentation in order to hold audience attention?

Accepted Answer

A) Make the hook or grabber relevant to them 
B) Walk around 
C) Focus on objects rather than the audience 
D) Talk about things that happened long ago instead of recent events 
A) Make the hook or grabber relevant to them 
B) Walk around 
C) Focus on objects rather than the audience 
D) Talk about things that happened long ago instead of recent events A

Question 4

Tempo is a measure of a voice's loudness or softness.

Accepted Answer

A) True 
 B)False

Question 5

In the _____ pattern of organizing a presentation,one starts with the past,moves to the present,and ends by looking ahead.

Accepted Answer

A) chronological 
B) 1-2-3 
C) exclude alternatives 
D) problem/causes/solution 
A) chronological 
B) 1-2-3 
C) exclude alternatives 
D) problem/causes/solution

Question 6

The easiest way to make a group presentation is to outline the presentation and then divide the topics,giving one to each group member.

Accepted Answer

A) True 
 B)False

Question 7

_____ and sales presentations motivate the audience to act or to believe.

Accepted Answer

A) Goodwill 
B) Persuasive 
C) Normative 
D) Informative 
A) Goodwill 
B) Persuasive 
C) Normative 
D) Informative

Question 8

_____ presentations entertain and validate the audience.

Accepted Answer

A) Persuasive 
B) Goodwill 
C) Informative 
D) Sales 
A) Persuasive 
B) Goodwill 
C) Informative 
D) Sales

Question 9

You have noticed that when you speak in front of a group,your voice tends to sound monotonous.You should work primarily on your _.

Accepted Answer

A) tempo 
B) pitch 
C) intonation 
D) volume 
A) tempo 
B) pitch 
C) intonation 
D) volume

Question 10

What are the three strategies one should use to create strong closings?

Accepted Answer

For your close,create a mental image of

Question 11

Which organizational pattern of presenting works best when the audience finds your answer easy to accept?

Accepted Answer

A) Pro/con 
B) 1-2-3 
C) Exclude alternatives 
D) Problem/causes/solution 
A) Pro/con 
B) 1-2-3 
C) Exclude alternatives 
D) Problem/causes/solution

Question 12

In the _____ pattern of organizing a presentation,one explains the symptoms of a problem,explains the obvious solutions first and shows why they won't solve the problem,and ends by discussing a solution that will work.

Accepted Answer

A) problem/causes/solution 
B) chronological 
C) exclude alternatives 
D) 1-2-3 
A) problem/causes/solution 
B) chronological 
C) exclude alternatives 
D) 1-2-3

Question 13

Making direct eye contact with the audience conveys a sense of caring.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following patterns of organizing a presentation works well when one wants the audience to see the weaknesses in its position?

Accepted Answer

A) 1-2-3 
B) Exclude alternatives 
C) Pro/con 
D) Chronological 
A) 1-2-3 
B) Exclude alternatives 
C) Pro/con 
D) Chronological

Question 15

_____ marks variation in pitch,stress,or tone.

Accepted Answer

A) Tempo 
B) Range 
C) Volume 
D) Intonation 
A) Tempo 
B) Range 
C) Volume 
D) Intonation

Question 16

What is the best strategy for handling the audience?

Accepted Answer

A) Meet a hostile objection with hostility to show that you are confident. 
B) Send questioners well-written responses after the presentation. 
C) Refer all questions back to your audience-it flatters them. 
D) Anticipate the audience's questions and objections and prepare your responses. 
A) Meet a hostile objection with hostility to show that you are confident. 
B) Send questioners well-written responses after the presentation. 
C) Refer all questions back to your audience-it flatters them. 
D) Anticipate the audience's questions and objections and prepare your responses.

Question 17

Making jokes about yourself is an effective way to establish a good rapport with an audience.

Accepted Answer

A) True 
 B)False

Question 18

_____ measures whether a voice uses sounds that are low or high.

Accepted Answer

A) Volume 
B) Intonation 
C) Tempo 
D) Pitch 
A) Volume 
B) Intonation 
C) Tempo 
D) Pitch

Question 19

In the _____ pattern of organizing a presentation,one gives all the reasons in favour of something,then those against it.

Accepted Answer

A) 1-2-3 
B) exclude alternatives 
C) chronological 
D) pro/con 
A) 1-2-3 
B) exclude alternatives 
C) chronological 
D) pro/con

Question 20

Most presentations serve a single purpose.

Accepted Answer

A) True 
 B)False

Exam 22: Planning, Managing, and Recording Meetings

In order to try and keep the audience focused on a presentation,_.

What are the different kinds of presentations?

Which of the following strategies should one follow in the beginning of a presentation in order to hold audience attention?

Tempo is a measure of a voice's loudness or softness.

In the _____ pattern of organizing a presentation,one starts with the past,moves to the present,and ends by looking ahead.

The easiest way to make a group presentation is to outline the presentation and then divide the topics,giving one to each group member.

_____ and sales presentations motivate the audience to act or to believe.

_____ presentations entertain and validate the audience.

You have noticed that when you speak in front of a group,your voice tends to sound monotonous.You should work primarily on your _.

What are the three strategies one should use to create strong closings?

Which organizational pattern of presenting works best when the audience finds your answer easy to accept?

In the _____ pattern of organizing a presentation,one explains the symptoms of a problem,explains the obvious solutions first and shows why they won't solve the problem,and ends by discussing a solution that will work.

Making direct eye contact with the audience conveys a sense of caring.

Which of the following patterns of organizing a presentation works well when one wants the audience to see the weaknesses in its position?

_____ marks variation in pitch,stress,or tone.

What is the best strategy for handling the audience?

Making jokes about yourself is an effective way to establish a good rapport with an audience.

_____ measures whether a voice uses sounds that are low or high.

In the _____ pattern of organizing a presentation,one gives all the reasons in favour of something,then those against it.

Most presentations serve a single purpose.

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters