Question 1

How do different frames of reference cause miscommunication?

Accepted Answer

Miscommunication frequently occurs because every individual makes meaning using different frames of reference.We always interpret messages in the light of our perceptions,based on personal experiences,our cultures and subcultures,and the time in which we live.

Question 2

What are some strategies you can use to choose the appropriate medium for your communication?

Accepted Answer

-Choose the channels that best suit your purposes and audience needs: sensitive information requires face to face communication; complicated information needs written and/or visual support.-Use multiple channels whenever possible.-Choose the medium that best suits your purposes,your relationship with the audience,and audience needs: when you know your audience,and you're sending a simple message,texting is fine; however,effective crisis communication requires a variety of media.

Question 3

When addressing a business audience,avoid using conversational language in your message as it will generate a negative reaction from the audience.

Accepted Answer

A) True 
 B)False  False

Question 4

In which of the following situations would your manager be considered both the primary and initial audience?

Accepted Answer

A) Your manager asks you to compile the latest sales figures and put them in an informative report so she can decide if your new marketing strategies have paid off. 
B) Your manager asks you to compile sales figures for the last fiscal year so she can send them to her boss,who needs the information to prepare himself for an upcoming board meeting. 
C) You write a proposal to your manager suggesting a new promotional idea in the hope that she will like it enough to pass it on to the division chief,who has the power to implement a new plan. 
D) Your company's newsletter needs information on your department's softball team,which your manager wants to see before it's passed on to the editor. 
A) Your manager asks you to compile the latest sales figures and put them in an informative report so she can decide if your new marketing strategies have paid off. 
B) Your manager asks you to compile sales figures for the last fiscal year so she can send them to her boss,who needs the information to prepare himself for an upcoming board meeting. 
C) You write a proposal to your manager suggesting a new promotional idea in the hope that she will like it enough to pass it on to the division chief,who has the power to implement a new plan. 
D) Your company's newsletter needs information on your department's softball team,which your manager wants to see before it's passed on to the editor.

Question 5

Which of the following must you consider when doing an audience analysis?

Accepted Answer

A) Their favourite places of interest. 
B) Their current knowledge of your topic. 
C) Their physical characteristics,such as weight and height. 
D) Their preferences for places to hold meetings. 
A) Their favourite places of interest. 
B) Their current knowledge of your topic. 
C) Their physical characteristics,such as weight and height. 
D) Their preferences for places to hold meetings.

Question 6

When you are writing to audiences with different needs,it is better to:

Accepted Answer

A) Use a variety of styles to accommodate everyone. 
B) Meet the needs of the gatekeepers and primary audiences first. 
C) Get straight to the point of your message instead of starting with an introduction. 
D) Use technical terms and jargon instead of simple words. 
A) Use a variety of styles to accommodate everyone. 
B) Meet the needs of the gatekeepers and primary audiences first. 
C) Get straight to the point of your message instead of starting with an introduction. 
D) Use technical terms and jargon instead of simple words.

Question 7

Communication channels should be selected based on the factor(s)of:

Accepted Answer

A) Physical capabilities of sender and receiver. 
B) Speed and efficiency. 
C) Environmental influence such as weather and temperature. 
D) Receiver's ability to read and write. 
A) Physical capabilities of sender and receiver. 
B) Speed and efficiency. 
C) Environmental influence such as weather and temperature. 
D) Receiver's ability to read and write.

Question 8

A discourse community is a group of people who share assumptions about their particular culture and values.

Accepted Answer

A) True 
 B)False

Question 9

_____ is the ability to put yourself in someone else's shoes,to feel with that person.

Accepted Answer

A) Empathy 
B) Critical thinking 
C) Apathy 
D) Intuitiveness 
A) Empathy 
B) Critical thinking 
C) Apathy 
D) Intuitiveness

Question 10

Messages are transmitted via channels.

Accepted Answer

A) True 
 B)False

Question 11

How is an organization's culture expressed?

Accepted Answer

A) Through their office décor and furniture 
B) Through their frequency of social gatherings after work 
C) Through their choice of meeting venues and frequency of meetings 
D) Through values,attitudes,and philosophies 
A) Through their office décor and furniture 
B) Through their frequency of social gatherings after work 
C) Through their choice of meeting venues and frequency of meetings 
D) Through values,attitudes,and philosophies

Question 12

What is organizational culture?

Accepted Answer

An organization's culture is its values,

Question 13

_____ characteristics can be objectively quantified,or measured,and include age,gender,and religion.

Accepted Answer

A) Demographic 
B) Behavioural 
C) Psychographic 
D) Cognitive 
A) Demographic 
B) Behavioural 
C) Psychographic 
D) Cognitive

Question 14

A watchdog audience has the power to stop a message.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following must you avoid when developing a message?

Accepted Answer

A) Mix of paragraph lengths to create white space 
B) Bias-free photographs 
C) Conversational language 
D) Unintentional cultural assumptions 
A) Mix of paragraph lengths to create white space 
B) Bias-free photographs 
C) Conversational language 
D) Unintentional cultural assumptions

Question 16

In the communication process,_____ occurs when the communication medium cannot handle all the messages being sent.

Accepted Answer

A) noise 
B) feedback 
C) channel overload 
D) information overload 
A) noise 
B) feedback 
C) channel overload 
D) information overload

Question 17

Demographic factors are subjective and measureable.

Accepted Answer

A) True 
 B)False

Question 18

_____ characteristics are qualitative rather than quantitative and include values,beliefs,goals,and lifestyles.

Accepted Answer

A) Demographic 
B) Geographic 
C) Psychographic 
D) Geodemographic 
A) Demographic 
B) Geographic 
C) Psychographic 
D) Geodemographic

Question 19

In the communication process,_____ occurs when more messages are transmitted than the human receiver can handle.

Accepted Answer

A) noise 
B) feedback 
C) channel overload 
D) information overload 
A) noise 
B) feedback 
C) channel overload 
D) information overload

Question 20

In oral communication,meaning and morale can be jeopardized when people choose efficiency and formality over real communication.

Accepted Answer

A) True 
 B)False

Exam 2: Adapting Your Messages to Your Audience

How do different frames of reference cause miscommunication?

What are some strategies you can use to choose the appropriate medium for your communication?

When addressing a business audience,avoid using conversational language in your message as it will generate a negative reaction from the audience.

In which of the following situations would your manager be considered both the primary and initial audience?

Which of the following must you consider when doing an audience analysis?

When you are writing to audiences with different needs,it is better to:

Communication channels should be selected based on the factor(s)of:

A discourse community is a group of people who share assumptions about their particular culture and values.

_____ is the ability to put yourself in someone else's shoes,to feel with that person.

Messages are transmitted via channels.

How is an organization's culture expressed?

What is organizational culture?

_____ characteristics can be objectively quantified,or measured,and include age,gender,and religion.

A watchdog audience has the power to stop a message.

Which of the following must you avoid when developing a message?

In the communication process,_____ occurs when the communication medium cannot handle all the messages being sent.

Demographic factors are subjective and measureable.

_____ characteristics are qualitative rather than quantitative and include values,beliefs,goals,and lifestyles.

In the communication process,_____ occurs when more messages are transmitted than the human receiver can handle.

In oral communication,meaning and morale can be jeopardized when people choose efficiency and formality over real communication.

Introducing Business Communications

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters