Question 1

Which of the following report organizational patterns works well when the reader is neutral?

Accepted Answer

A) Spatial 
B) Elimination of alternatives 
C) Inductive 
D) Problem-solution 
A) Spatial 
B) Elimination of alternatives 
C) Inductive 
D) Problem-solution D

Question 2

Yardstick reports:

Accepted Answer

A) use the chronological pattern of organization. 
B) recommend a change in policy. 
C) are written in response to an RFP. 
D) are where business plans are developed. 
A) use the chronological pattern of organization. 
B) recommend a change in policy. 
C) are written in response to an RFP. 
D) are where business plans are developed. D

Question 3

Transitions are words,phrases,or sentences that tell the reader the discussion is continuing on the same point or is shifting points.

Accepted Answer

A) True 
 B)False  True

Question 4

How should the body of a feasibility report be developed?

Accepted Answer

In the body of a feasibility report,eval

Question 5

_____ forecast what you will discuss in a section or in an entire report.

Accepted Answer

A) White spaces 
B) Transitions 
C) Headings 
D) Blueprints 
A) White spaces 
B) Transitions 
C) Headings 
D) Blueprints

Question 6

What is meant by repetition for reinforcement?

Accepted Answer

In an overview paragraph,blueprints tell

Question 7

Justification reports recommend:

Accepted Answer

A) an action. 
B) out-going announcements. 
C) an investment. 
D) organizational plans. 
A) an action. 
B) out-going announcements. 
C) an investment. 
D) organizational plans.

Question 8

_____ reports recommend a purchase,investment,hire,or change in policy.

Accepted Answer

A) Justification 
B) Closure 
C) Yardstick 
D) Technical 
A) Justification 
B) Closure 
C) Yardstick 
D) Technical

Question 9

In the compare or contrast pattern of report organization,whatever information comes second will carry more psychological weight.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following must stress reader benefits and provide specific supporting details?

Accepted Answer

A) Mission statements 
B) Business plans 
C) Proposals 
D) Feasibility reports 
A) Mission statements 
B) Business plans 
C) Proposals 
D) Feasibility reports

Question 11

When your recommendation is easy for your reader to accept,_.

Accepted Answer

A) leave it to them to make a decision. 
B) ask for the action you want. 
C) provide all the evidence first. 
D) discuss all other points first. 
A) leave it to them to make a decision. 
B) ask for the action you want. 
C) provide all the evidence first. 
D) discuss all other points first.

Question 12

In a _____ pattern of report organization,you discuss problems and solutions in units by their physical arrangement.

Accepted Answer

A) particular-to-general 
B) comparison 
C) chronological 
D) spatial 
A) particular-to-general 
B) comparison 
C) chronological 
D) spatial

Question 13

Most readers want to read every word in a business document.

Accepted Answer

A) True 
 B)False

Question 14

A _____ report records events in the order in which they happened or are planned to happen.

Accepted Answer

A) functional 
B) spatial 
C) particular-to-general 
D) chronological 
A) functional 
B) spatial 
C) particular-to-general 
D) chronological

Question 15

Feasibility reports normally begin by:

Accepted Answer

A) assessing the criteria. 
B) explaining the decision to be made. 
C) evaluating the alternatives. 
D) detailing costs. 
A) assessing the criteria. 
B) explaining the decision to be made. 
C) evaluating the alternatives. 
D) detailing costs.

Question 16

A heading must cover all the material under it until the next heading.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true about organizing a cover letter for long proposals?

Accepted Answer

A) Discuss each of the major benefits in the order in which you mention them in the last paragraph. 
B) Mention benefits other than the major ones in detail. 
C) Ask the reader to approve your proposal and provide a reason for acting promptly. 
D) Catch the reader's attention and summarize up to five major benefits you offer. 
A) Discuss each of the major benefits in the order in which you mention them in the last paragraph. 
B) Mention benefits other than the major ones in detail. 
C) Ask the reader to approve your proposal and provide a reason for acting promptly. 
D) Catch the reader's attention and summarize up to five major benefits you offer.

Question 18

In which of the following situations would a direct,deductive,or good news pattern for a report be appropriate?

Accepted Answer

A) When your audience has requested the report 
B) When your recommendation is easy for your reader to accept 
C) When you anticipate reader resistance 
D) When your topic is brand new to your audience 
A) When your audience has requested the report 
B) When your recommendation is easy for your reader to accept 
C) When you anticipate reader resistance 
D) When your topic is brand new to your audience

Question 19

A(n)_____ pattern of report organization works well when the solutions the reader is likely to favour will not work,while the solution you recommend is likely to be perceived as expensive,intrusive,or radical.

Accepted Answer

A) chronological 
B) spatial 
C) comparison 
D) elimination of alternatives 
A) chronological 
B) spatial 
C) comparison 
D) elimination of alternatives

Question 20

Easy-to-read messages motivate people to do as you ask.

Accepted Answer

A) True 
 B)False

Exam 16: Writing Information Reports

Which of the following report organizational patterns works well when the reader is neutral?

Yardstick reports:

Transitions are words,phrases,or sentences that tell the reader the discussion is continuing on the same point or is shifting points.

How should the body of a feasibility report be developed?

_____ forecast what you will discuss in a section or in an entire report.

What is meant by repetition for reinforcement?

Justification reports recommend:

_____ reports recommend a purchase,investment,hire,or change in policy.

In the compare or contrast pattern of report organization,whatever information comes second will carry more psychological weight.

Which of the following must stress reader benefits and provide specific supporting details?

When your recommendation is easy for your reader to accept,_.

In a _____ pattern of report organization,you discuss problems and solutions in units by their physical arrangement.

Most readers want to read every word in a business document.

A _____ report records events in the order in which they happened or are planned to happen.

Feasibility reports normally begin by:

A heading must cover all the material under it until the next heading.

Which of the following is true about organizing a cover letter for long proposals?

In which of the following situations would a direct,deductive,or good news pattern for a report be appropriate?

A(n)_____ pattern of report organization works well when the solutions the reader is likely to favour will not work,while the solution you recommend is likely to be perceived as expensive,intrusive,or radical.

Easy-to-read messages motivate people to do as you ask.

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

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