Question 1

How should supervisors minimize organizational stressors?

Accepted Answer

A)  By letting employees participate in decision making 
B)  By showing too much concern for employees' well-being 
C)  By checking up on every detail of an employee's work 
D)  By intimating the fight-or-flight syndrome in employees 
A)  By letting employees participate in decision making 
B)  By showing too much concern for employees' well-being 
C)  By checking up on every detail of an employee's work 
D)  By intimating the fight-or-flight syndrome in employees

Question 2

Richa, a supervisor at Unicorn TechSolutions Corp., sets aside a few hours every day for focusing on a symbol. This daily routine helps her relax and unwind from work-related stress. Which of the following best refers to Richa's daily routine?

Accepted Answer

A)  Biofeedback 
B)  Burnout 
C)  Procrastination 
D)  Meditation 
A)  Biofeedback 
B)  Burnout 
C)  Procrastination 
D)  Meditation

Question 3

Identify a true statement about controlling time wasters.

Accepted Answer

A)  A supervisor cannot ask to be taken off the distribution list when he or she receives an internal company report even if it provides little useful information. 
B)  Although high standards can inspire high performance, perfectionism can make people afraid to try at all. 
C)  The inability to say no and perfectionism are time savers that allow supervisors to fully use their time. 
D)  If your own supervisor asks you to take on an urgent new task, the best way out is to politely refuse since it would clash with your other priorities. 
A)  A supervisor cannot ask to be taken off the distribution list when he or she receives an internal company report even if it provides little useful information. 
B)  Although high standards can inspire high performance, perfectionism can make people afraid to try at all. 
C)  The inability to say no and perfectionism are time savers that allow supervisors to fully use their time. 
D)  If your own supervisor asks you to take on an urgent new task, the best way out is to politely refuse since it would clash with your other priorities.

Question 4

For someone who gets all of his or her satisfaction and rewards from working, job-related stress is less likely to be overwhelming.

Accepted Answer

A) True 
 B)False

Question 5

A supervisor answers a call while he is in a meeting. He explains to the caller that he cannot give the call the attention it deserves at that time and schedules a convenient time to call back. However, the telephone call will become the supervisor's top priority if the person calling is a(n)

Accepted Answer

A)  HR personnel. 
B)  subordinate. 
C)  colleague. 
D)  customer. 
A)  HR personnel. 
B)  subordinate. 
C)  colleague. 
D)  customer.

Question 6

Which of the following is a cause of stress due to management issues in a job?

Accepted Answer

A)  Vague directions 
B)  Shift work 
C)  Poor social environment 
D)  Noise 
A)  Vague directions 
B)  Shift work 
C)  Poor social environment 
D)  Noise

Question 7

Sharon is under a lot of work stress, which has started to affect her work performance. She also feels that she is incapable of getting her job done satisfactorily. Sharon is dealing with

Accepted Answer

A)  procrastination. 
B)  biofeedback. 
C)  burnout. 
D)  perfectionism. 
A)  procrastination. 
B)  biofeedback. 
C)  burnout. 
D)  perfectionism.

Question 8

Feeling impatient when others talk about something that is not of interest to you is a behavior pattern typically associated with Type ________ personality.

Accepted Answer

A)  X 
B)  Y 
C)  A 
D)  B 
A)  X 
B)  Y 
C)  A 
D)  B

Question 9

Identify the factor involving an organization's work design that can contribute to work-related stress.

Accepted Answer

A)  Poor social environment 
B)  Poor communication 
C)  Lack of support from supervisor 
D)  Hectic pace 
A)  Poor social environment 
B)  Poor communication 
C)  Lack of support from supervisor 
D)  Hectic pace

Question 10

Changing the statement "I'll never get the hang of this job" to "This job is difficult, but I'll learn how to do it better" is an example of

Accepted Answer

A)  procrastination. 
B)  biofeedback. 
C)  a positive attitude. 
D)  perfectionism. 
A)  procrastination. 
B)  biofeedback. 
C)  a positive attitude. 
D)  perfectionism.

Question 11

Define burnout and describe what happens in the three stages of burnout.

Accepted Answer

Burnout is the inability to function eff

Question 12

Which of the following is a common reason why supervisors resist delegating work?

Accepted Answer

A)  They cannot set aside some time to list and review all their tasks. 
B)  They believe only they can really do the job right. 
C)  They find that all the activities and associated paperwork are always necessary. 
D)  They cannot identify any activity that their employees can be trained to handle. 
A)  They cannot set aside some time to list and review all their tasks. 
B)  They believe only they can really do the job right. 
C)  They find that all the activities and associated paperwork are always necessary. 
D)  They cannot identify any activity that their employees can be trained to handle.

Question 13

Perfectionism often underlies the

Accepted Answer

A)  failure to delegate work. 
B)  job being done more efficiently in terms of a person's cost and availability. 
C)  inability to say no. 
D)  need for an effective stress-management technique. 
A)  failure to delegate work. 
B)  job being done more efficiently in terms of a person's cost and availability. 
C)  inability to say no. 
D)  need for an effective stress-management technique.

Question 14

Which of the following is a cause of stress linked to the workplace involving the organization's work design?

Accepted Answer

A)  Poor social environment 
B)  Discrimination 
C)  Lack of support from supervisor 
D)  Long work hours 
A)  Poor social environment 
B)  Discrimination 
C)  Lack of support from supervisor 
D)  Long work hours

Question 15

Which of the following is the second stage of burnout?

Accepted Answer

A)  The employee typically cannot make decisions. 
B)  The employee's perceptions of others become calloused. 
C)  The employee criticizes himself or herself excessively for mistakes made. 
D)  The employee views his or her effectiveness adequately. 
A)  The employee typically cannot make decisions. 
B)  The employee's perceptions of others become calloused. 
C)  The employee criticizes himself or herself excessively for mistakes made. 
D)  The employee views his or her effectiveness adequately.

Question 16

According to the Myers-Briggs Type Indicator, a person who is private, inward-looking, and energized by thoughts and ideas is a(n)

Accepted Answer

A)  introvert. 
B)  thinker. 
C)  sensor. 
D)  feeler. 
A)  introvert. 
B)  thinker. 
C)  sensor. 
D)  feeler.

Question 17

Which is the job factor involving an organization's work design that is linked to stress?

Accepted Answer

A)  Lack of control 
B)  Inflexibility regarding personal needs 
C)  Violence 
D)  Poor communication 
A)  Lack of control 
B)  Inflexibility regarding personal needs 
C)  Violence 
D)  Poor communication

Question 18

Developing an awareness of bodily functions in order to control them is called

Accepted Answer

A)  biofeedback. 
B)  stress management. 
C)  time management. 
D)  burnout. 
A)  biofeedback. 
B)  stress management. 
C)  time management. 
D)  burnout.

Question 19

Femi, a 20-year-old, has the habit of moving, walking, and eating rapidly. Her parents admire her because they see her as thriving on her approach to life. With which type of personality is Femi's behavior patterns most closely associated?

Accepted Answer

A)  Type X personality 
B)  Type Y personality 
C)  Type A personality 
D)  Type B personality 
A)  Type X personality 
B)  Type Y personality 
C)  Type A personality 
D)  Type B personality

Question 20

According to the Myers-Briggs Type Indicator, a person who is visionary, figurative, and prefers possibilities and meanings is a(n)

Accepted Answer

A)  intuitive. 
B)  introvert. 
C)  extrovert. 
D)  judging. 
A)  intuitive. 
B)  introvert. 
C)  extrovert. 
D)  judging.

How should supervisors minimize organizational stressors?

Richa, a supervisor at Unicorn TechSolutions Corp., sets aside a few hours every day for focusing on a symbol. This daily routine helps her relax and unwind from work-related stress. Which of the following best refers to Richa's daily routine?

Identify a true statement about controlling time wasters.

For someone who gets all of his or her satisfaction and rewards from working, job-related stress is less likely to be overwhelming.

A supervisor answers a call while he is in a meeting. He explains to the caller that he cannot give the call the attention it deserves at that time and schedules a convenient time to call back. However, the telephone call will become the supervisor's top priority if the person calling is a(n)

Which of the following is a cause of stress due to management issues in a job?

Sharon is under a lot of work stress, which has started to affect her work performance. She also feels that she is incapable of getting her job done satisfactorily. Sharon is dealing with

Feeling impatient when others talk about something that is not of interest to you is a behavior pattern typically associated with Type ________ personality.

Identify the factor involving an organization's work design that can contribute to work-related stress.

Changing the statement "I'll never get the hang of this job" to "This job is difficult, but I'll learn how to do it better" is an example of

Define burnout and describe what happens in the three stages of burnout.

Which of the following is a common reason why supervisors resist delegating work?

Perfectionism often underlies the

Which of the following is a cause of stress linked to the workplace involving the organization's work design?

Which of the following is the second stage of burnout?

According to the Myers-Briggs Type Indicator, a person who is private, inward-looking, and energized by thoughts and ideas is a(n)

Which is the job factor involving an organization's work design that is linked to stress?

Developing an awareness of bodily functions in order to control them is called

Femi, a 20-year-old, has the habit of moving, walking, and eating rapidly. Her parents admire her because they see her as thriving on her approach to life. With which type of personality is Femi's behavior patterns most closely associated?

According to the Myers-Briggs Type Indicator, a person who is visionary, figurative, and prefers possibilities and meanings is a(n)

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 13: Managing Time and Stress

How should supervisors minimize organizational stressors?

Richa, a supervisor at Unicorn TechSolutions Corp., sets aside a few hours every day for focusing on a symbol. This daily routine helps her relax and unwind from work-related stress. Which of the following best refers to Richa's daily routine?

Identify a true statement about controlling time wasters.

For someone who gets all of his or her satisfaction and rewards from working, job-related stress is less likely to be overwhelming.

A supervisor answers a call while he is in a meeting. He explains to the caller that he cannot give the call the attention it deserves at that time and schedules a convenient time to call back. However, the telephone call will become the supervisor's top priority if the person calling is a(n)

Which of the following is a cause of stress due to management issues in a job?

Sharon is under a lot of work stress, which has started to affect her work performance. She also feels that she is incapable of getting her job done satisfactorily. Sharon is dealing with

Feeling impatient when others talk about something that is not of interest to you is a behavior pattern typically associated with Type ________ personality.

Identify the factor involving an organization's work design that can contribute to work-related stress.

Changing the statement "I'll never get the hang of this job" to "This job is difficult, but I'll learn how to do it better" is an example of

Define burnout and describe what happens in the three stages of burnout.

Which of the following is a common reason why supervisors resist delegating work?

Perfectionism often underlies the

Which of the following is a cause of stress linked to the workplace involving the organization's work design?

Which of the following is the second stage of burnout?

According to the Myers-Briggs Type Indicator, a person who is private, inward-looking, and energized by thoughts and ideas is a(n)

Which is the job factor involving an organization's work design that is linked to stress?

Developing an awareness of bodily functions in order to control them is called

Femi, a 20-year-old, has the habit of moving, walking, and eating rapidly. Her parents admire her because they see her as thriving on her approach to life. With which type of personality is Femi's behavior patterns most closely associated?

According to the Myers-Briggs Type Indicator, a person who is visionary, figurative, and prefers possibilities and meanings is a(n)

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters