Exam 17: Om: Putting It All Together Endnotes

Every year around Christmas time, Rebecca's fruit cake company finds it hard to keep up with customer orders. Rebecca's employees make plenty of fruit cakes, but they cannot package them fast enough for shipment. To increase production and meet her customers' demands, Rebecca can consider using some form of automation to package the fruit cakes.

A _____ usually holds large inventories of the finished goods it sells as well as basic supplies that the business needs, but it does not hold work in process or raw materials.

Professor Jones was presented the Faculty Excellence Award from his college. He promptly displays the award in his office for everyone to see. The award will enhance which of the following servicescape factors of his office?

Outsourcing is an arrangement with outside organizations to perform value chain functions that were previously performed internally.

Most manufacturing firms are concerned about the availability of reliable electricity and water supplies while making location decisions. These considerations primarily deal with the:

Which of the following statements best illustrates the changing scenario of operations management in American business over the past few decades?

Marcus is a self­employed marketing consultant. He is good at helping his clients with their marketing challenges. However, he is not keeping up with billing his clients regularly or keeping track of his hours. He feels that the time he spends on these functions is taking him away from activities where he has more talent and ability. His small business needs to bill clients quickly to keep the business running. In this case, which of the following actions should Marcus take?

In operations management, quality is defined in terms of:

A servicescape environment should take into consideration the following three factors: ambience; functionality; and signs, symbols, and artifacts.

John Stevens is a design engineer who uses a powerful software to test and analyze his designs before the company goes to the expense of producing any real prototypes. The kind of software John is using is called computer­aided engineering (CAE).

The servicescape factor that takes into consideration how easy it is for customers to find what they want as they move through a facility is known as:

Enterprise resource planning is a type of supply chain management software.

When Japanese cars first came on the scene in a big way during the OPEC crisis of the late 70's, it was a perfect storm for the American car makers. On one hand, the American brand Ford responded in the 80's with the slogan "Quality is Job One" and gained popularity. On the other hand, the Japanese brand Toyota faced massive backlash from widespread quality issues. As a result, Ford made record profits even during the recession. What does this demonstrate?

Explain the movement toward lean production.

When designing a retail facility, operations managers should be mindful of the _____, which is an environment where consumers and service providers interact.

Automation replaces human operation and control of machinery and equipment with some form of programmed control.

Although ERP software is very easy to implement, once it is in place, many organizations find it difficult to use because it makes data entry much more complex.

IrSeqOu sirtaemndeanrtdss o efn bsuuyree rtsh aint gaonoodthse pr rcooduuncterdy .in one country will meet the

Operations managers attempt to use effective and efficient methods to produce the right goods and services in the right quantities and distribute them to the right customers at the right time.

Fly­High Inc. is an airplane manufacturing company. It keeps things simple by manufacturing a standard model of airplane, which eliminates the need to train mechanics on several different models. The managing director of the company, makes sure that his company buys from suppliers who provide customized raw material to minimize waste. These practices demonstrate Fly­High's commitment to: