Exam 17: Om: Putting It All Together Endnotes

Tyehaer ps,r ainc tpicaer to, fd uope etroa ftieown sc mhaanngaegse imn etnect hhnaos lcohgayn igne dth lei tptlree voivoeurs t hdee cpaadset .50

Operations management is concerned with all of the activities involved in creating value by producing goods and services and distributing them to customers.

In a lean manufacturing system, all organizations in the supply chain use the just­in­time approach.

The inventory level at Middleton Enterprises currently far exceeds the level needed for normal operations. Which of the following does NOT support this situation?

Jeremy's Burger Palace is usually packed around lunch and dinner. The customers have to wait for their turn to come and this leads to much frustration. One way Jeremy could better manage its peak hours is by increasing its business in the off­peak times by offering an early bird special for customers that visit during the hours of 2:00 and 4:00 p.m.

Over the past 50 years operations managers have realized it is more important to keep waste disposal costs low than it is to worry about being socially responsible.

CAD/CAM is software that is used to design output and send instructions to automated equipment to perform the steps needed to produce this output.

Which of the following is used by engineers at major automobile manufacturing firms to create blueprints and three­dimensional drawings?

The newest set of ISO standards, known as _____, focuses on environmental management and encourages firms to minimize harm to the natural environment and improve environmental practices.

The competitive and global nature of markets today requires operation managers to change their views on the production and distribution of goods and services from a cost perspective to a value perspective.

Which of the following best describes a characteristic of Six Sigma?

TQM relies on a small cadre of quality experts to exert complete control over an organization's quality assurance efforts.

What is ISO and how does it help buyers and sellers in global markets? Explain and describe the ISO 9000 certification process and its relevance to an organization's standard of operations.

Which of the following is a characteristic of ISO?

Tata Motors is India's manufacturer of the "People's Car." This new, small car boasts an affordable price tag of about $2,500. The firm is keeping costs down by eliminating large assembly line manufacturing sites and high transportation costs. Workers prepare "kits" that are shipped to final retail destinations. The kits are assembled by trained technicians at the retail level. This is an example of:

Computer­aided manufacturing is software that is primarily used by to test, analyze, and optimize designs. This type of software frequently allows engineers to catch design flaws before production.

Operations management is more concerned with efficiency than with effectiveness.

The Stock N Stuffer company produces small, inexpensive toys and novelties that are often used as stocking stuffers during Christmas season. Almost half of all of the company's sales comes between November 1st and December 24th. Stock N Stuffer is likely to find that it makes sense to build up relatively large inventories of goods over the summer and fall months.

_____ software enables users to test, analyze, and optimize their designs.

_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily. These programs allow users to create three­dimensional drawings.