Exam 17: Om: Putting It All Together Endnotes

Service firms are unable to apply the principles of lean production because the output of service firms is intangible.

_____ are reprogrammable machines that can manipulate materials, tools, parts, and specialized devices in order to perform a variety of tasks.

​A large drilling machine is being built to dig a tunnel under a river. The drilling machine will be very big and is unlikely to be used after this project. It is being built close to the project site on the river bank. Which of the following ways of organizing a process should be used to produce the drilling machine?

Xetamax sells personal computers that include a two­year warranty as well as free maintenance and upgrading services for the software installed on the computers. The product offered by Xetamax is a(n):

Susan works in a small manufacturing firm that makes customized and ergonomically sound office furniture. Susan feels it is important to work directly with customers to design high­quality desks and chairs that precisely meet their needs. From the given information, we can conclude that Susan tends to focus on _____.

_____ primarily emphasizes manufacturing of goods to meet actual current demand, thereby minimizing the need to hold inventories of finished goods and work in process.

Total quality management is based on customer focus, building quality throughout an organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a long­term commitment to continuous improvement.

Six Sigma has a single unifying measure to reduce defects of any operation to:

Katy's clients have been complaining to her that it is difficult for them to find their way from one station to another in her allergy clinic. They find it hard to locate where they need to go next for testing, allergy shots, and medication refills. From a servicescape perspective, Katy should improve the functionality of her clinic.

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Describe just­in­time (JIT) production and its impact on overall production.

Services are:

Identify and describe key factors operations managers consider when choosing a location for a business facility.

Robots are not only used for the production of goods, but of services as well. One of the primary advantages of robots is that they:

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_____ hold inventories of raw materials, components and parts, work in process, and finished goods.

One benefit of the Baldrige National Quality Program is that all participants receive between $1,000 and $6,000 to implement a company wide program to minimize harm to the environment.

Activities that aren't on a critical path may add value, but they don't actually have to be performed in order to complete a project.