Question 1

____ is the use of appropriate manners, language, and behaviors when interacting with persons from other cultures.

Accepted Answer

A)  Active listening 
B)  Credible communication 
C)  Cultural etiquette 
D)  Ethnocentrism 
E)  Information filtering 
A)  Active listening 
B)  Credible communication 
C)  Cultural etiquette 
D)  Ethnocentrism 
E)  Information filtering

Question 2

A manager who is cooperative and assertive, and is trying to fully satisfy everyone's concerns by working through their differences, is an adherent of the _____ approach to conflict management.

Accepted Answer

A)  competition 
B)  compromise 
C)  collaboration 
D)  avoidance 
E)  accommodation 
A)  competition 
B)  compromise 
C)  collaboration 
D)  avoidance 
E)  accommodation

Question 3

_____ are a norm in social networks; they are viewed as ____ in work settings.

Accepted Answer

A)  Emoticons; appropriate 
B)  Emoticons; inappropriate 
C)  Ethnocentrics; appropriate 
D)  Ethnocentrics; inappropriate 
A)  Emoticons; appropriate 
B)  Emoticons; inappropriate 
C)  Ethnocentrics; appropriate 
D)  Ethnocentrics; inappropriate

Question 4

The physical layout of an office or room is a form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 5

_____ involves working through conflict differences and solving problems so everyone wins.

Accepted Answer

A)  Compromise 
B)  Competition 
C)  Smoothing 
D)  Avoiding 
E)  Collaboration 
A)  Compromise 
B)  Competition 
C)  Smoothing 
D)  Avoiding 
E)  Collaboration

Question 6

_____ breed conflict when people depend on others to perform well in order to perform well themselves.

Accepted Answer

A)  Task interdependencies 
B)  Role ambiguities 
C)  Competing objectives 
D)  Structural differentiations 
E)  Resource scarcities 
A)  Task interdependencies 
B)  Role ambiguities 
C)  Competing objectives 
D)  Structural differentiations 
E)  Resource scarcities

Question 7

An effective communication is always efficient.

Accepted Answer

A) True 
 B)False

Question 8

When Jeremy, a manager at Kwiksorb Corp., sets up a virtual meeting to send a complex message that is better delivered face-to-face, the communication process suffers from _____.

Accepted Answer

A)  poor proxemics 
B)  a poor choice of communication channels 
C)  substantive conflict 
D)  information overload 
E)  failure to recognize nonverbal signals 
A)  poor proxemics 
B)  a poor choice of communication channels 
C)  substantive conflict 
D)  information overload 
E)  failure to recognize nonverbal signals

Question 9

When personalities and emotions prove irreconcilable, the _____ approach is often helpful.

Accepted Answer

A)  avoidance 
B)  structural 
C)  collaboration 
D)  accommodation 
E)  smoothing 
A)  avoidance 
B)  structural 
C)  collaboration 
D)  accommodation 
E)  smoothing

Question 10

Which of the following statements is true of communication channels?

Accepted Answer

A)  Face-to-face meetings are most acceptable for simple messages that are easy to convey. 
B)  A simple e-mail works best for messages that are complex and difficult to convey. 
C)  Where immediate feedback to the sender is valuable, written channels should be used. 
D)  Spoken channels are less personal and less likely to be perceived as supportive. 
E)  Written channels are useful when it is important to document information or directives. 
A)  Face-to-face meetings are most acceptable for simple messages that are easy to convey. 
B)  A simple e-mail works best for messages that are complex and difficult to convey. 
C)  Where immediate feedback to the sender is valuable, written channels should be used. 
D)  Spoken channels are less personal and less likely to be perceived as supportive. 
E)  Written channels are useful when it is important to document information or directives.

Question 11

A(n) _____ is a neutral third party who issues a binding decision to resolve a dispute.

Accepted Answer

A)  mediator 
B)  bargainer 
C)  arbitrator 
D)  avoider 
E)  accommodator 
A)  mediator 
B)  bargainer 
C)  arbitrator 
D)  avoider 
E)  accommodator

Question 12

While Leroy said he understood the terms of the agreement, he had a quizzical look on his face. Which of the following barriers to communication does this exemplify?

Accepted Answer

A)  Physical distraction 
B)  Mixed message 
C)  External locus of control 
D)  Poor choice of channel 
E)  Information filtering 
A)  Physical distraction 
B)  Mixed message 
C)  External locus of control 
D)  Poor choice of channel 
E)  Information filtering

Question 13

_____ is the process of sending and receiving symbols with meanings attached to them.

Accepted Answer

A)  Propagation 
B)  Collaboration 
C)  Articulation 
D)  Cohesion 
E)  Communication 
A)  Propagation 
B)  Collaboration 
C)  Articulation 
D)  Cohesion 
E)  Communication

Question 14

_____ involves being sincere and trying to find out the full meaning of what is being said.

Accepted Answer

A)  Information overloading 
B)  Communication filtering 
C)  Active listening 
D)  Passive listening 
E)  Information filtering 
A)  Information overloading 
B)  Communication filtering 
C)  Active listening 
D)  Passive listening 
E)  Information filtering

Question 15

Which of the following statements is true of the accommodating style of conflict management?

Accepted Answer

A)  It pretends that conflict doesn't really exist. 
B)  Everyone withdraws from the conflict and hopes it will simply go away. 
C)  It leads to a win-win situation. 
D)  It plays down differences and highlights areas of agreement. 
E)  One party wins because superior skill allows his or her desires to be forced on the other. 
A)  It pretends that conflict doesn't really exist. 
B)  Everyone withdraws from the conflict and hopes it will simply go away. 
C)  It leads to a win-win situation. 
D)  It plays down differences and highlights areas of agreement. 
E)  One party wins because superior skill allows his or her desires to be forced on the other.

Question 16

_____ is the process of making joint decisions when the parties involved have different preferences.

Accepted Answer

A)  Recommendation 
B)  Negotiation 
C)  Conferencing 
D)  Proposition 
E)  Integration 
A)  Recommendation 
B)  Negotiation 
C)  Conferencing 
D)  Proposition 
E)  Integration

Question 17

____ is the process of sending and receiving symbols with meanings attached.

Accepted Answer

The answer of ____ is the process of sending and...

Question 18

_____ is that which is based on trust, respect, and integrity in the eyes of others.

Accepted Answer

A)  Active listening 
B)  Scientific management 
C)  Ethnocentrism 
D)  Credible communication 
E)  Information filtering 
A)  Active listening 
B)  Scientific management 
C)  Ethnocentrism 
D)  Credible communication 
E)  Information filtering

Question 19

Describe persuasive and credible communication. Illustrate how you can build credibility in communication through expertise and relationships.

Accepted Answer

Persuasive communication results in a re

Question 20

A negotiator from a low-context culture is used to getting information through direct questions and answers.

Accepted Answer

A) True 
 B)False

____ is the use of appropriate manners, language, and behaviors when interacting with persons from other cultures.

A manager who is cooperative and assertive, and is trying to fully satisfy everyone's concerns by working through their differences, is an adherent of the _____ approach to conflict management.

_ are a norm in social networks; they are viewed as in work settings.

The physical layout of an office or room is a form of nonverbal communication.

_____ involves working through conflict differences and solving problems so everyone wins.

_____ breed conflict when people depend on others to perform well in order to perform well themselves.

An effective communication is always efficient.

When Jeremy, a manager at Kwiksorb Corp., sets up a virtual meeting to send a complex message that is better delivered face-to-face, the communication process suffers from _____.

When personalities and emotions prove irreconcilable, the _____ approach is often helpful.

Which of the following statements is true of communication channels?

A(n) _____ is a neutral third party who issues a binding decision to resolve a dispute.

While Leroy said he understood the terms of the agreement, he had a quizzical look on his face. Which of the following barriers to communication does this exemplify?

_____ is the process of sending and receiving symbols with meanings attached to them.

_____ involves being sincere and trying to find out the full meaning of what is being said.

Which of the following statements is true of the accommodating style of conflict management?

_____ is the process of making joint decisions when the parties involved have different preferences.

____ is the process of sending and receiving symbols with meanings attached.

_____ is that which is based on trust, respect, and integrity in the eyes of others.

Describe persuasive and credible communication. Illustrate how you can build credibility in communication through expertise and relationships.

A negotiator from a low-context culture is used to getting information through direct questions and answers.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Organizational Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

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Exam 18: Communication and Collaboration

____ is the use of appropriate manners, language, and behaviors when interacting with persons from other cultures.

A manager who is cooperative and assertive, and is trying to fully satisfy everyone's concerns by working through their differences, is an adherent of the _____ approach to conflict management.

_____ are a norm in social networks; they are viewed as ____ in work settings.

The physical layout of an office or room is a form of nonverbal communication.

_____ involves working through conflict differences and solving problems so everyone wins.

_____ breed conflict when people depend on others to perform well in order to perform well themselves.

An effective communication is always efficient.

When Jeremy, a manager at Kwiksorb Corp., sets up a virtual meeting to send a complex message that is better delivered face-to-face, the communication process suffers from _____.

When personalities and emotions prove irreconcilable, the _____ approach is often helpful.

Which of the following statements is true of communication channels?

A(n) _____ is a neutral third party who issues a binding decision to resolve a dispute.

While Leroy said he understood the terms of the agreement, he had a quizzical look on his face. Which of the following barriers to communication does this exemplify?

_____ is the process of sending and receiving symbols with meanings attached to them.

_____ involves being sincere and trying to find out the full meaning of what is being said.

Which of the following statements is true of the accommodating style of conflict management?

_____ is the process of making joint decisions when the parties involved have different preferences.

____ is the process of sending and receiving symbols with meanings attached.

_____ is that which is based on trust, respect, and integrity in the eyes of others.

Describe persuasive and credible communication. Illustrate how you can build credibility in communication through expertise and relationships.

A negotiator from a low-context culture is used to getting information through direct questions and answers.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Organizational Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Filters

_ are a norm in social networks; they are viewed as in work settings.