Question 1

____ listening helps the source of a message say what he or she really means.

Accepted Answer

The answer of ____ listening helps the source of a...

Question 2

In arbitration, a(n) ____ third party issues a binding decision to resolve a dispute.

Accepted Answer

The answer of In arbitration, a(n) ____ third party issues...

Question 3

_____ focuses on win-lose claims made by each party for certain preferred outcomes.

Accepted Answer

A)  Distributive negotiation 
B)  Integrative negotiation 
C)  Principled negotiation 
D)  Collaborative negotiation 
E)  Substantive negotiation 
A)  Distributive negotiation 
B)  Integrative negotiation 
C)  Principled negotiation 
D)  Collaborative negotiation 
E)  Substantive negotiation

Question 4

Due to information filtering, the higher levels get biased and inaccurate information from below and end up making bad decisions.

Accepted Answer

A) True 
 B)False

Question 5

_____ is the capacity to attract support and help from others in order to get things done.

Accepted Answer

A)  Intellectual capital 
B)  Operating capital 
C)  Social capital 
D)  Risk capital 
E)  Venture capital 
A)  Intellectual capital 
B)  Operating capital 
C)  Social capital 
D)  Risk capital 
E)  Venture capital

Question 6

_____ means being cooperative but unassertive, letting the wishes of others rule, smoothing over or overlooking differences to maintain harmony.

Accepted Answer

A)  Accommodation 
B)  Avoidance 
C)  Competition 
D)  Compromise 
E)  Collaboration 
A)  Accommodation 
B)  Avoidance 
C)  Competition 
D)  Compromise 
E)  Collaboration

Question 7

Which of the following is a spoken channel of communication?

Accepted Answer

A)  Memo 
B)  Face-to-face meeting 
C)  E-mail 
D)  Post-it 
E)  Text messages 
A)  Memo 
B)  Face-to-face meeting 
C)  E-mail 
D)  Post-it 
E)  Text messages

Question 8

The "telling" error occurs when the parties to a negotiation fail to listen well enough to understand what the others are saying.

Accepted Answer

A) True 
 B)False

Question 9

The distance between people conveys varying intentions in terms of intimacy, openness, and status in interpersonal communications.

Accepted Answer

A) True 
 B)False

Question 10

_____ negotiation resolves issues of substance while maintaining a positive process.

Accepted Answer

The answer of _____ negotiation resolves issues of substance while...

Question 11

Until the other party's reservation point is known and each party realizes that a positive bargaining zone exists, it is difficult to negotiate effectively.

Accepted Answer

A) True 
 B)False

Question 12

In ____ conflict, no one achieves their true desires, and the underlying reasons for conflict remain.

Accepted Answer

lose-lose,

Question 13

_____ means being uncooperative and unassertive in approaching conflict by staying on a neutral position.

Accepted Answer

A)  Competition 
B)  Accommodation 
C)  Avoidance 
D)  Compromise 
E)  Collaboration 
A)  Competition 
B)  Accommodation 
C)  Avoidance 
D)  Compromise 
E)  Collaboration

Question 14

_____ involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

Accepted Answer

A)  Substantive conflict 
B)  Emotional conflict 
C)  Rebellion 
D)  Structural conflict 
E)  Dysfunctional conflict 
A)  Substantive conflict 
B)  Emotional conflict 
C)  Rebellion 
D)  Structural conflict 
E)  Dysfunctional conflict

Question 15

_____ is the study of how we use space in communication.

Accepted Answer

A)  Anthropology 
B)  Civics 
C)  Proxemics 
D)  Demography 
E)  Ecology 
A)  Anthropology 
B)  Civics 
C)  Proxemics 
D)  Demography 
E)  Ecology

Question 16

The compromise style of conflict management pretends that conflict doesn't really exist.

Accepted Answer

A) True 
 B)False

Question 17

_____ conflict involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

Accepted Answer

The answer of _____ conflict involves disagreements over goals, resources,...

Question 18

_____ and _____ styles tend to create win-lose conflict where each party strives to gain at the other's expense.

Accepted Answer

A)  Withdrawing; collaborating 
B)  Avoiding; accommodating 
C)  Smoothing; collaborating 
D)  Competing; compromising 
E)  Collaborating; accommodating 
A)  Withdrawing; collaborating 
B)  Avoiding; accommodating 
C)  Smoothing; collaborating 
D)  Competing; compromising 
E)  Collaborating; accommodating

Question 19

The process of telling other people how you feel about something they did or said, or about the situation in general, is called _____.

Accepted Answer

A)  mixed messaging 
B)  feedback 
C)  compromising 
D)  collaboration 
E)  active speaking 
A)  mixed messaging 
B)  feedback 
C)  compromising 
D)  collaboration 
E)  active speaking

Question 20

______ is the process of making joint decisions when the parties involved have different preferences.

Accepted Answer

The answer of ______ is the process of making joint...

____ listening helps the source of a message say what he or she really means.

In arbitration, a(n) ____ third party issues a binding decision to resolve a dispute.

_____ focuses on win-lose claims made by each party for certain preferred outcomes.

Due to information filtering, the higher levels get biased and inaccurate information from below and end up making bad decisions.

_____ is the capacity to attract support and help from others in order to get things done.

_____ means being cooperative but unassertive, letting the wishes of others rule, smoothing over or overlooking differences to maintain harmony.

Which of the following is a spoken channel of communication?

The "telling" error occurs when the parties to a negotiation fail to listen well enough to understand what the others are saying.

The distance between people conveys varying intentions in terms of intimacy, openness, and status in interpersonal communications.

_____ negotiation resolves issues of substance while maintaining a positive process.

Until the other party's reservation point is known and each party realizes that a positive bargaining zone exists, it is difficult to negotiate effectively.

In ____ conflict, no one achieves their true desires, and the underlying reasons for conflict remain.

_____ means being uncooperative and unassertive in approaching conflict by staying on a neutral position.

_____ involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

_____ is the study of how we use space in communication.

The compromise style of conflict management pretends that conflict doesn't really exist.

_____ conflict involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

_ and _ styles tend to create win-lose conflict where each party strives to gain at the other's expense.

The process of telling other people how you feel about something they did or said, or about the situation in general, is called _____.

______ is the process of making joint decisions when the parties involved have different preferences.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Organizational Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Filters

Exam 18: Communication and Collaboration

____ listening helps the source of a message say what he or she really means.

In arbitration, a(n) ____ third party issues a binding decision to resolve a dispute.

_____ focuses on win-lose claims made by each party for certain preferred outcomes.

Due to information filtering, the higher levels get biased and inaccurate information from below and end up making bad decisions.

_____ is the capacity to attract support and help from others in order to get things done.

_____ means being cooperative but unassertive, letting the wishes of others rule, smoothing over or overlooking differences to maintain harmony.

Which of the following is a spoken channel of communication?

The "telling" error occurs when the parties to a negotiation fail to listen well enough to understand what the others are saying.

The distance between people conveys varying intentions in terms of intimacy, openness, and status in interpersonal communications.

_____ negotiation resolves issues of substance while maintaining a positive process.

Until the other party's reservation point is known and each party realizes that a positive bargaining zone exists, it is difficult to negotiate effectively.

In ____ conflict, no one achieves their true desires, and the underlying reasons for conflict remain.

_____ means being uncooperative and unassertive in approaching conflict by staying on a neutral position.

_____ involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

_____ is the study of how we use space in communication.

The compromise style of conflict management pretends that conflict doesn't really exist.

_____ conflict involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

_____ and _____ styles tend to create win-lose conflict where each party strives to gain at the other's expense.

The process of telling other people how you feel about something they did or said, or about the situation in general, is called _____.

______ is the process of making joint decisions when the parties involved have different preferences.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Organizational Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Filters

_ and _ styles tend to create win-lose conflict where each party strives to gain at the other's expense.