Exam 7: Listening: More Than Meets the Ear

Ambushers listen carefully to you, but only because they're collecting information to pounce on you.

"I can help you with that," Dallas says to Kate. What type of supportive response is this?

What is the benefit of interactive questioning in the workplace?

In your own words, explain what paraphrasing is and how it is used to help others solve their problems. Use real or hypothetical examples and specific language to explain and illustrate your answer.

Which term refers to the process of filtering out some messages and focusing on others?

Some paraphrasing focuses more on content and less on the speaker's emotions.

Which term refers to questions aimed at soliciting information that enables the asker to understand the other person?

Which of the following are helpful listening responses?

Donald is listening to Gwen to discuss a problem she is having at work. When Gwen is done, Donald summarizes what she said and provides a thoughtful response. This is an example of active listening.

Which term refers to a style in which the receiver ignores undesirable information?

When someone asks you a tag question it is an indication that the speaker is looking for your agreement.

According to Zeno of Citium, why do we have two ears and one mouth?

Sarafina and Niki try a new exercise class that Niki finds very challenging. Sarafina says to Niki, "Yeah, that class was a killer for me too!" What type of supportive response is this?

Jason tells Chloe about what happened to him at school. Based on Chloe's reaction, it is clear to Jason that Chloe didn't understand what he was trying to communicate. This is an example of listening fidelity.

Select an interpersonal situation where you had to respond to another person. Use this example to discuss how you could have responded using advising, analyzing, and judging responses.

Describe the basic guidelines for mastering the Art of the Condolence.

According to Dr. John Howard of the University of Western Ontario, what is the top complaint patients have about doctors?

"Sure, it's unfair. But you can't let that stop you. Life is unfair, and the sooner you realize that the happier you'll be." What type of listening response is this an example of?

What is the value of closed questions?

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"So, you are expecting them to call, but you're not sure what you'll say when they do?"