Exam 7: Listening: More Than Meets the Ear

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"Sounds like you're upset at me for worrying you. Is that right?"

As you walk out of class, your friend says, "You don't like Dr. Corvin as a nursing instructor, do you?" Which statement best describes your friend's question?

To be accurate in paraphrasing, you need to repeat what the speaker has stated word-for-word.

Which statement is the best guideline to follow when giving advice?

Of the many different elements in the listening process, hearing is the physiological dimension.

During careful listening, your heart rate will quicken and your body temperature will rise.

Which term refers to questions aimed at sending rather than receiving a message?

Passive listening is always negative.

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"Hey, your father didn't get angry the last time this happened; he won't this time."

While paraphrasing responses can be helpful, they are useful only when they accurately reflect the other person's message.

Women generally give more advice than supportive responses.

Interactive questions are ineffective in the workplace.

Which type of ineffective listening habit involves the listener responding only to the parts of the speaker's remarks that interest them and rejecting everything else?

Recount an interpersonal situation in which you failed to listen effectively. Referring to the "Types of Ineffective Listening" and to the "Why We Don't Listen Better" sections in the text, describe the factors which caused you to listen poorly. What could you have done to change those factors?

"You don't like my cooking, do you?" Jessica says to Frank. What type of question is this?

There is no single "best" listening style to use when listening to help.

Listening distractions are both internal and external.

"Why are you always late?" What kind of question is this?

Describe the various ways people often provide "cold comfort." Why are these responses not supportive? Provide a supportive response in place of the cold comfort response.

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"Are you saying that you're reluctant to take a science class for fear of failing?"