Exam 7: Listening: More Than Meets the Ear

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Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"I think it's a good idea, and you're a good person."

(Short Answer)
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You should do more paraphrasing than any other type of listening.

(True/False)
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The main purpose of open questions is to get specific facts.

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According to the text, what is the best way to improve your listening?

(Multiple Choice)
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"Don't worry about it." This is an example of denying others their rights to their feelings.

(True/False)
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Studies show that good listeners keep eye contact and react with appropriate facial expressions.

(True/False)
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We have all been selective, insulated, defensive, insensitive, stage hogging, and ambushing listeners. Select three of these listening types and give an example of each type from your personal experience. Describe the negative reactions or outcomes you have received as a result of your listening behaviour.

(Essay)
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According to Larry Samovar and his team in cultures such as Japan, more value is placed on listening than talking.

(True/False)
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Pseudolisteners may have strong nonverbal listening behaviours.

(True/False)
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Roberta feels as though Casey understood what she was trying to convey. What has Casey demonstrated?

(Multiple Choice)
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Prompting is a more passive approach to problem-solving than analyzing or judging.

(True/False)
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Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"That's an awful idea!"

(Short Answer)
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"I can't stand that class! The lectures are a waste of time, and the tests are full of nit-picking questions. I'm not learning anything." What would be the best paraphrase for this statement?

(Multiple Choice)
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What type of listener is likely to both interrupt and shift the topic of conversation?

(Multiple Choice)
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Because prompting involves using silences, it is not classified as a listening response.

(True/False)
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Listening and hearing essentially mean the same thing.

(True/False)
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How much of a message do we remember immediately after hearing it?

(Multiple Choice)
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What type of listening response is constructive criticism?

(Multiple Choice)
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What communication activity is taught the least but used the most?

(Multiple Choice)
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How is paraphrasing different from analyzing?

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