Exam 7: Listening: More Than Meets the Ear

A questioning response always helps you understand the speaker's ideas more clearly.

"That's a great thought!" What type of listening response is this an example of?

Which term refers to the use of silences and brief statements of encouragement to draw out a speaker?

The phone stack is when you get multiple calls back to back.

Defensive listeners avoid acknowledging topics of conversation which they don't want to face.

Listening behaviours such as insulated listening, pseudolistening, and selective listening are often reasonable responses to a deluge of relatively worthless information.

Which of the following is a type of supportive listening response?

What is a good strategy for paraphrasing what you are hearing?

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"You've always done good work in the past. Don't worry; you can do it this time, too."

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"Have you tried just talking to them about it?"

If your long-winded friend isn't "getting to the point," it's best to interrupt and ask what the main or key idea is.

Jamie and Billy are discussing household chores, which Jamie hates. Jamie nods when Billy is talking; however, after the conversation, he promptly forgets what Jamie said. This is an example of insulated listening.

Your sister appears to be listening to you, but you can tell from her responses that her mind is elsewhere. What listening style is she using?

"I'm bummed out about my financial situation." What would be the best paraphrase for this statement?

Before you meet with your professor, you think that she will talk "over your head." You leave your meeting, not remembering what your professor told you. What is this an example of?

"Don't you think I did a great job on that assignment?" Billy says to his professor. What type of question is this?

Describe an unsuccessful communication transaction in which you used a poor listening style to receive information. Discuss the advantages and disadvantages of using paraphrasing to improve the reception of the information in that situation.

Questioning and paraphrasing are both ways of giving feedback to the sender of a message.

Passive listening is reacting to others' messages automatically, without much mental investment.

Because our premature judgments are negative, we are unlikely to jump to overly favourable conclusions as we listen.