Exam 7: Listening: More Than Meets the Ear

Describe the different types of support and provide an example for each.

You meet a friend at the mall and ask how he is doing. He replies, "I'm OK-just stressed with all these finals." Which of the following is the best paraphrasing response you can make?

What should you avoid when speaking to a person who has just lost a loved one?

Listening fidelity means the listener is totally honest about their opinions with the speaker.

Jennifer tunes out Randy when he talks about cars. This is an example of selective listening.

"From what you've said, it sounds like you're mad at your boyfriend for expecting you to drop your plans whenever he wants you to spend time with you. Is that right?" What listening response is this an example of?

Sean is upset with the mark he received on his paper. Gwen says to him, "You're right, that mark isn't fair." What type of supportive response is this?

Questioning is one type of listening to help others.

A judging listening response should always be avoided.

A person is capable of hearing speech at rates up to 600 words per minute. What rate does the average person speak?

Paraphrasing is a valuable communication tool because it enables the people who practise it to share more about themselves with others.

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"So, you're upset because Chris didn't pay you back?"

The main intent behind counterfeit questions is to mislead others.

To determine if you've understood what's been said before you ask more questions, you restate the message you thought you heard in your own words without adding anything new. What is this process called?

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"You'd be a lot happier if you stopped blaming everyone else for your problems."

Speaking is an active process; listening is a passive activity.

Listening is the most important skill for success in management.

Bethany keeps interrupting Steve to tell him about her day. Bethany is more concerned about having the attention on her than listening to Steve. This is an example of stage-hogging.

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"I think you're still unsure of yourself because of all the moving you did as a child."

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"You're only doing that to get back at him for his deceitful behaviour."