Exam 13: Product Use Testing

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In recording respondents' reactions, a five- or seven-point verbal rating scale is generally used to record basic like/dislike data.

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Describe case-based research.

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In recording respondents' reactions, the respondent is usually asked to compare the new product with another product, say, the leader or the one currently being used, or both. In this case, _____ score is used.

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In a _____ test, which is especially common for services, a respondent tests a single new product for a period of time.

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Case-based research used by some software manufacturers:

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Describe the four types of product use tests.

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Knowing a new item's brand introduces halo-image effects and may distort user reactions.

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What are the various disadvantages of copying an innovator's product?

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Which of the following is an example of use testing?

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Identify the advantage of using personal contacts to reach user groups instead of mail.

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