Question 1

What is the best medium to deliver bad news?

Accepted Answer

A)  In person 
B)  By phone 
C)  By email 
D)  On the company's internal website 
A)  In person 
B)  By phone 
C)  By email 
D)  On the company's internal website

Question 2

Describe the three techniques for saying no as clearly and kindly as possible.

Accepted Answer

1. De-emphasize the bad news-devote less

Question 3

Responding effectively to rumours and negative information in a social media environment requires companies to continually engage with ________.

Accepted Answer

The answer of Responding effectively to rumours and negative information...

Question 4

In most cases, when you use the direct approach to organize your negative message, you'll follow the opening with a(n)________.

Accepted Answer

A)  statement that signals the negative news ahead 
B)  clear statement of the bad news 
C)  sincere apology 
D)  explanation of why the news is negative 
A)  statement that signals the negative news ahead 
B)  clear statement of the bad news 
C)  sincere apology 
D)  explanation of why the news is negative

Question 5

When conveying negative news you should always ________.

Accepted Answer

A)  use the indirect approach 
B)  close on a positive note 
C)  offer a sincere apology 
D)  open with a neutral, noncontroversial statement 
A)  use the indirect approach 
B)  close on a positive note 
C)  offer a sincere apology 
D)  open with a neutral, noncontroversial statement

Question 6

Ethan is developing a message to communicate to a job applicant that he is not being offered the job since he lacks the appropriate experience. Which of the following lines reflects the most effective way of making a clear statement of the bad news if Ethan chooses to organize the message using the indirect method?

Accepted Answer

A)  We have decided that we need someone with at least two years of project management experience for this position. 
B)  We regret to inform you that we will not be offering you this job. 
C)  You have not been selected for filling this position since this job requires at least two years of project management experience. 
D)  We must deny your application for this position because we looking for someone with at least two years of project management experience. 
A)  We have decided that we need someone with at least two years of project management experience for this position. 
B)  We regret to inform you that we will not be offering you this job. 
C)  You have not been selected for filling this position since this job requires at least two years of project management experience. 
D)  We must deny your application for this position because we looking for someone with at least two years of project management experience.

Question 7

Describe the elements of a bad-news message that uses the direct approach.

Accepted Answer

The opening should start with a clear st

Question 8

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

Accepted Answer

A)  Try to put the bad news as the main clause of a compound or complex sentence. 
B)  Avoid putting the bad news in parenthetical expressions. 
C)  Maximize the space or time devoted to the bad news. 
D)  Try to use a conditional statement to imply that a favorable answer may be possible in the future. 
A)  Try to put the bad news as the main clause of a compound or complex sentence. 
B)  Avoid putting the bad news in parenthetical expressions. 
C)  Maximize the space or time devoted to the bad news. 
D)  Try to use a conditional statement to imply that a favorable answer may be possible in the future.

Question 9

You should use the indirect approach to organize negative news messages when ________.

Accepted Answer

A)  you need to get the reader's attention 
B)  the reader has an emotional investment in the situation 
C)  the situation is routine or minor 
D)  the audience prefers short messages that get right to the point 
A)  you need to get the reader's attention 
B)  the reader has an emotional investment in the situation 
C)  the situation is routine or minor 
D)  the audience prefers short messages that get right to the point

Question 10

Which of the following is TRUE regarding social media and other communication technologies in a social media environment?

Accepted Answer

A)  Companies should limit their online presence to prevent online attacks and malicious campaigns. 
B)  Customers who feel they have been treated unfairly like these sites because they can use the public exposure as leverage. 
C)  Companies should respond to each and every rumour or negative information that appears in social media. 
D)  Customers that voice their negative opinions in a social media environment can easily be erased from the sites. 
A)  Companies should limit their online presence to prevent online attacks and malicious campaigns. 
B)  Customers who feel they have been treated unfairly like these sites because they can use the public exposure as leverage. 
C)  Companies should respond to each and every rumour or negative information that appears in social media. 
D)  Customers that voice their negative opinions in a social media environment can easily be erased from the sites.

Question 11

When you send a negative employment message, recipients have an emotional stake, so which approach is best?

Accepted Answer

A)  Direct 
B)  Indirect 
C)  Discreet 
D)  Face-to-face 
A)  Direct 
B)  Indirect 
C)  Discreet 
D)  Face-to-face

Question 12

The legal term for insulting someone in speech is called ________.

Accepted Answer

The answer of The legal term for insulting someone in...

Question 13

Suppose you have to communicate information about increasing product prices. Describe your approach and the likely reactions from your bookkeeping department and your sales department.

Accepted Answer

You should use the direct approach for y

What is the best medium to deliver bad news?

Describe the three techniques for saying no as clearly and kindly as possible.

Responding effectively to rumours and negative information in a social media environment requires companies to continually engage with ________.

In most cases, when you use the direct approach to organize your negative message, you'll follow the opening with a(n)________.

When conveying negative news you should always ________.

Describe the elements of a bad-news message that uses the direct approach.

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

You should use the indirect approach to organize negative news messages when ________.

Which of the following is TRUE regarding social media and other communication technologies in a social media environment?

When you send a negative employment message, recipients have an emotional stake, so which approach is best?

The legal term for insulting someone in speech is called ________.

Suppose you have to communicate information about increasing product prices. Describe your approach and the likely reactions from your bookkeeping department and your sales department.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

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Exam 8: Writing Negative Messages

What is the best medium to deliver bad news?

Describe the three techniques for saying no as clearly and kindly as possible.

Responding effectively to rumours and negative information in a social media environment requires companies to continually engage with ________.

In most cases, when you use the direct approach to organize your negative message, you'll follow the opening with a(n)________.

When conveying negative news you should always ________.

Describe the elements of a bad-news message that uses the direct approach.

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

You should use the indirect approach to organize negative news messages when ________.

Which of the following is TRUE regarding social media and other communication technologies in a social media environment?

When you send a negative employment message, recipients have an emotional stake, so which approach is best?

The legal term for insulting someone in speech is called ________.

Suppose you have to communicate information about increasing product prices. Describe your approach and the likely reactions from your bookkeeping department and your sales department.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters