Exam 2: Mastering Team Skills and Interpersonal Communication

The best approach to developing team messages is for the team to write together, as a group, as this process benefits from group participation.

Before you start a collaborative group writing project, the first thing you should do is ________.

Identify the one trait that does NOT characterize a responsible leader of a meeting.

Effective listening allows an organization to manage growing diversity both in the workforce and in the customers it serves.

Hidden agendas occur in teams when team members ________.

Which listeners interrupt whenever they disagree or don't understand?

Georgia is organizing a decision-making meeting. She needs to invite someone from every department so no one feels left out.

List ten examples of tactics used by effective listeners.

Which of the following is TRUE for feedback on a writing project?

The most effective meetings are those in which ________.

Which of the following is a barrier to effective listening?

Identify the item listed below that is NOT a way teams help organizations succeed.

The willingness of individuals to set aside their personal opinions and go along with everyone else, even if everyone else is wrong, is termed ________.

Teams tend to be ineffective when there is/are ________.

________ are online "virtual offices" that give everyone on a team access to the same set of resources and information.

In part, ineffective listening is caused because ________.

Conflict in team settings is always a bad thing.

Emma wants to set up a wedding planning website for weddings in her city. She needs a site where caterers, florists, and designers from the city can post their offerings and prices for a fee. As the products and rates will change with the seasons, the site will have to be updated often by the sellers themselves. Prospective customers should be able to register on the site to read the information, but should not be able to make any changes to the site. Which of the following is the best option for Emma?

Effective teams will have all of the following EXCEPT ________.

Anita is an active listener. She tries to ________.