Question 1

Constructive criticism delivers criticism with no effort to stimulate improvement.

Accepted Answer

A) True 
 B)False

Question 2

A unit of two or more people who work together to achieve a goal is a/an ________.

Accepted Answer

The answer of A unit of two or more people...

Question 3

Minutes should be taken ________.

Accepted Answer

A)  only at larger or more formal meetings 
B)  only at smaller or more informal meetings 
C)  at every meeting 
D)  only when some members of the group cannot be present 
A)  only at larger or more formal meetings 
B)  only at smaller or more informal meetings 
C)  at every meeting 
D)  only when some members of the group cannot be present

Question 4

Many collaboration systems include ________ features that control how pages or documents can be created, edited, and published.

Accepted Answer

The answer of Many collaboration systems include ________ features that...

Question 5

Avoiding eye contact is a great way to see if someone is not telling the truth.

Accepted Answer

A) True 
 B)False

Question 6

While working in teams is productive for the individual, the group effort is less creative than an individual effort.

Accepted Answer

A) True 
 B)False

Question 7

Effective teams do all of the following EXCEPT ________.

Accepted Answer

A)  have a clear sense of purpose 
B)  think creatively 
C)  reach decisions by consensus 
D)  consider every possible perspective 
A)  have a clear sense of purpose 
B)  think creatively 
C)  reach decisions by consensus 
D)  consider every possible perspective

Question 8

________ is an important way to convey warmth, comfort, and reassurance, as well as control.

Accepted Answer

The answer of ________ is an important way to convey...

Question 9

List seven suggestions to improve online etiquette.

Accepted Answer

1. Avoid personal attacks. 
2. Stay focu

Question 10

A key advantage of teamwork is ________.

Accepted Answer

A)  it is easier to get a consensus 
B)  work is usually done more quickly 
C)  improved acceptance of solutions 
D)  all of the above 
A)  it is easier to get a consensus 
B)  work is usually done more quickly 
C)  improved acceptance of solutions 
D)  all of the above

Question 11

Discuss the disadvantages of teams.

Accepted Answer

-Groupthink. Like other social structure

Question 12

Meetings in which participants persuade, analyze, and solve problems are called ________ meetings.

Accepted Answer

The answer of Meetings in which participants persuade, analyze, and...

Question 13

Which of the following statements is an example of constructive criticism?

Accepted Answer

A)  Your argument will be stronger if you rewrite the introduction to include more details about the event. 
B)  There were three factual errors in the document you sent. Lately, you have been very careless. 
C)  Your meaning is unclear; you should rework the document for more clarity. 
D)  Your method of organizing information is inappropriate for the subject. 
A)  Your argument will be stronger if you rewrite the introduction to include more details about the event. 
B)  There were three factual errors in the document you sent. Lately, you have been very careless. 
C)  Your meaning is unclear; you should rework the document for more clarity. 
D)  Your method of organizing information is inappropriate for the subject.

Question 14

The top management of an automobile company with branches across the country wants to replace in-person meetings for teams that work closely with each other with meetings in virtual worlds, to minimize travel time and costs. Make an argument for the superiority of in-person meetings, describing the disadvantages of the virtual method.

Accepted Answer

Online methods such as IM and virtual wo

Question 15

TGA Solutions has employees in branches across Canada. The company wants to create a common site for information about all the projects that its employees tackle, the solutions they offer, and the outcomes of these solutions over time. Most of its employees are not well versed with creating web content, but will be required to update the site frequently by themselves, adding their observations and experiences. Which of the following technologies is the best option for both TGA and its employees?

Accepted Answer

A)  A centrally-controlled content management system 
B)  A wiki 
C)  A social networking site 
D)  A virtual whiteboard 
A)  A centrally-controlled content management system 
B)  A wiki 
C)  A social networking site 
D)  A virtual whiteboard

Question 16

Which of the following is a trait of effective listening?

Accepted Answer

A)  Listening to someone who is speaking while ignoring other sounds. 
B)  Paraphrasing the speaker's ideas at the end of the presentation. 
C)  Finding areas of interest in common with someone sitting beside you. 
D)  Interrupting the speaker. 
A)  Listening to someone who is speaking while ignoring other sounds. 
B)  Paraphrasing the speaker's ideas at the end of the presentation. 
C)  Finding areas of interest in common with someone sitting beside you. 
D)  Interrupting the speaker.

Question 17

Which listener doodles or draws instead of taking notes?

Accepted Answer

A)  The surface listener 
B)  The ineffective listener 
C)  The reluctant listener 
D)  The effective listener 
A)  The surface listener 
B)  The ineffective listener 
C)  The reluctant listener 
D)  The effective listener

Question 18

Cues, gestures, facial expressions, spatial relationships, and attitudes toward time are all elements of ________ communication.

Accepted Answer

The answer of Cues, gestures, facial expressions, spatial relationships, and...

Question 19

When writing collaboratively, it is wise to all work together on every section.

Accepted Answer

A) True 
 B)False

Question 20

As a leader, if one person is dominating the meeting and not letting others contribute, you should ________.

Accepted Answer

A)  ask that person to leave the meeting 
B)  politely point out that time is limited and that others need to be heard from too 
C)  ignore the situation but not invite that person to the next meeting 
D)  avoid conflict 
A)  ask that person to leave the meeting 
B)  politely point out that time is limited and that others need to be heard from too 
C)  ignore the situation but not invite that person to the next meeting 
D)  avoid conflict

Constructive criticism delivers criticism with no effort to stimulate improvement.

A unit of two or more people who work together to achieve a goal is a/an ________.

Minutes should be taken ________.

Many collaboration systems include ________ features that control how pages or documents can be created, edited, and published.

Avoiding eye contact is a great way to see if someone is not telling the truth.

While working in teams is productive for the individual, the group effort is less creative than an individual effort.

Effective teams do all of the following EXCEPT ________.

________ is an important way to convey warmth, comfort, and reassurance, as well as control.

List seven suggestions to improve online etiquette.

A key advantage of teamwork is ________.

Discuss the disadvantages of teams.

Meetings in which participants persuade, analyze, and solve problems are called ________ meetings.

Which of the following statements is an example of constructive criticism?

Which of the following is a trait of effective listening?

Which listener doodles or draws instead of taking notes?

Cues, gestures, facial expressions, spatial relationships, and attitudes toward time are all elements of ________ communication.

When writing collaboratively, it is wise to all work together on every section.

As a leader, if one person is dominating the meeting and not letting others contribute, you should ________.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Constructive criticism delivers criticism with no effort to stimulate improvement.

A unit of two or more people who work together to achieve a goal is a/an ________.

Minutes should be taken ________.

Many collaboration systems include ________ features that control how pages or documents can be created, edited, and published.

Avoiding eye contact is a great way to see if someone is not telling the truth.

While working in teams is productive for the individual, the group effort is less creative than an individual effort.

Effective teams do all of the following EXCEPT ________.

________ is an important way to convey warmth, comfort, and reassurance, as well as control.

List seven suggestions to improve online etiquette.

A key advantage of teamwork is ________.

Discuss the disadvantages of teams.

Meetings in which participants persuade, analyze, and solve problems are called ________ meetings.

Which of the following statements is an example of constructive criticism?

Which of the following is a trait of effective listening?

Which listener doodles or draws instead of taking notes?

Cues, gestures, facial expressions, spatial relationships, and attitudes toward time are all elements of ________ communication.

When writing collaboratively, it is wise to all work together on every section.

As a leader, if one person is dominating the meeting and not letting others contribute, you should ________.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters