Exam 2: Mastering Team Skills and Interpersonal Communication

Team conflict may be good if it ________.

The listening process involves ________.

Teams contribute to performance levels because teams can be better at performing complex problem solving than top-performing individuals.

List four of the six categories of nonverbal communication and give examples of each.

Within 48 hours of the completion of a typical 10-minute conversation, people tend to forget ________ of the content.

Two rival candidates in the race for mayor of Springton are scheduled to speak on education policies in the city, a controversial topic. Each will be promoting his plan for education. Which type of listening will help listeners decide which plan is likely to be successful?

Which listener mentally paraphrases key points?

Assume two companies that are geographically distant from one another are negotiating a joint venture. The negotiation promises to be difficult and much of it will have to be conducted virtually. The best option for companies X and Y is ________.

It's important to guide the discussion for agenda items.

Which of the following is a violation of workplace etiquette?

Good leaders clearly dominate any meeting.

________ is the tendency of listeners to mold messages to fit their own conceptual framework.

In some cultures, sustained eye contact can be interpreted as a sign of disrespect.

You can always achieve the purpose of organizational communication most effectively through group meetings.

________, ________, and ________ are three forms of nonverbal communication.

It is better to have open and direct approaches for dealing with problems when writing collaboratively.

Discuss guidelines for collaborative writing.

If you are physically able, always ________ when shaking someone's hand.

The key to productive meetings is careful planning of ________.

The ________ listener works hard and exhibits active body states like nodding.