Exam 2: Mastering Team Skills and Interpersonal Communication

Replacing face-to-face meeting with online meetings can dramatically reduce costs, save resources, reduce wear and tear on employees, and give teams access to a wider pool of expertise.

Which of the following is NOT true of cell phone etiquette?

Which of the following is proper etiquette during a business meal?

"Treating others like you want to be treated" is a valuable etiquette rule.

The ineffective listener ________.

Which listener exhibits an active body state like nodding for example?

Discuss the characteristics of effective teams.

When selecting participants for a team meeting, you should ________.

Gestures always convey specific meaning in and of themselves.

When peer pressure in a team is more important to members than making the right decision, that team may develop what is termed ________.

Most people listen at or below an efficiency rate of ________.

Which listener listens passively?

A team is likely to work more efficiently if ________.

If you make sure all agenda items are specific, you can help participants prepare in advance with facts and figures.

Teams work best with people who have a combination of skills, experiences, information, and talents.

Discuss the advantages of teams.

It is always a good idea to dress professionally for the office.

Which of the following statements about workplace etiquette is TRUE?

As members of a group have a common goal, individual responsibilities are minimal or nonexistent.

List and explain at least four phases of the listening process.