Exam 8: Sharing Informative and Positive Messages With Appropriate Technology

When business decisions require delicacy and you would rather leave no record of your communications, the best medium to use is face-to-face conversation.

What are some key points to remember while using a pattern to organize messages?

Which of the following strategies will help you manage information efficiently in messages?

Which of the following is most likely a reason for the decline in the use of voicemail messaging?

Estefani works as a communication executive at a fashion publication in Paris. She has been asked by her editor to prepare a draft on prospective topics for their upcoming winter edition. Estefani wants to search for ideas from fashion websites and email her network of designers to know the current trends for the winter season. Which of the following communication hardware types will satisfy all of Estefani's needs?

Positive and informative messages should emphasize benefits when

Which of the following practices should be used when summarizing a message?

While drafting an email, you should

Which of the following statements about informative messages is true?

A way to ensure that an email gets read is to use important information in the subject line.

In which of the following situations should phone calls be used as a mode of communication?

Luisa is an executive assistant at a marketing company and needs to organize an important project meeting in the upcoming week. Although she has made all arrangements well ahead of time, the project manager needs to travel out of town on the day of the scheduled meeting. She needs to find a way to still organize the meeting with the active participation of all members, including the project manager. Which of the following would help Luisa arrange this meeting?

Emails are commonly used to

Which of the following strategies will make a response to a customer complaint more positive?

Which of the following is a function of telepresence?

Which of the following statements about using humor in business communications is true?

A lengthy post concerning updated company policies would be most appropriate to include on which media platform?

Which of the following statements about using stories in informative messages is true?

An informative message has the primary purpose of de-emphasizing any negative elements.

Phone calls are a better choice than face-to-face visits when a business requires negotiation or a dialogue.