Question 1

A hospital that refuses to deliver test results electronically will lose credibility.

Accepted Answer

A) True 
 B)False

Question 2

Zoya is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information?

Accepted Answer

A)  building a good image of her organization 
B)  cementing a good relationship with her manager 
C)  making the customer view the information positively 
D)  providing good news to the customer 
E)  having the customer view the information neutrally 
A)  building a good image of her organization 
B)  cementing a good relationship with her manager 
C)  making the customer view the information positively 
D)  providing good news to the customer 
E)  having the customer view the information neutrally

Question 3

Dhiraj has recently joined a new project, for which he needs to regularly coordinate with his colleague Ken Bradley to discuss project activities. He understands that the content of their communication needs to be confidential and should not leave any paper trail. In addition, he wants to establish a good working relationship with Mr. Bradley for future projects. Explain what channel Dhiraj should use to establish communication efficiently with Mr. Bradley and why.

Accepted Answer

Dhiraj should use face-to-face visits to

Question 4

It is not necessary to include benefits in positive and informative messages when

Accepted Answer

A)  presenting policies. 
B)  presenting factual information only. 
C)  presenting benefits that may not be obvious. 
D)  stressing benefits that present the audience's motives positively. 
E)  shaping your audience's attitudes toward the information or toward your organization. 
A)  presenting policies. 
B)  presenting factual information only. 
C)  presenting benefits that may not be obvious. 
D)  stressing benefits that present the audience's motives positively. 
E)  shaping your audience's attitudes toward the information or toward your organization.

Question 5

Which of the following is a disadvantage of email?

Accepted Answer

A)  It is expensive. 
B)  It is time consuming. 
C)  It does not create a paper trial. 
D)  It can be sent to only one person at a time. 
E)  It does not work well for sarcasm and irony. 
A)  It is expensive. 
B)  It is time consuming. 
C)  It does not create a paper trial. 
D)  It can be sent to only one person at a time. 
E)  It does not work well for sarcasm and irony.

A hospital that refuses to deliver test results electronically will lose credibility.

It is not necessary to include benefits in positive and informative messages when

Which of the following is a disadvantage of email?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 8: Sharing Informative and Positive Messages With Appropriate Technology

A hospital that refuses to deliver test results electronically will lose credibility.

It is not necessary to include benefits in positive and informative messages when

Which of the following is a disadvantage of email?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters