Question 1

While adding positive emphasis to a message, negatives should be placed in the ________ to de-emphasize the negative.

Accepted Answer

A)  first line of the message 
B)  middle of the message 
C)  last sentence of a paragraph 
D)  first sentence of a paragraph 
E)  first paragraph of the message 
A)  first line of the message 
B)  middle of the message 
C)  last sentence of a paragraph 
D)  first sentence of a paragraph 
E)  first paragraph of the message

Question 2

Explain passive verbs and impersonal expressions, and describe when each should be used in a message.

Accepted Answer

Passive verbs describe the action perfor

Question 3

To make language nonracist and nonageist,

Accepted Answer

A)  refer only to some groups when mentioning race or age. 
B)  give someone's race or age only when you know it. 
C)  refer to a group by the term it prefers. 
D)  avoid changing your usage of words to define groups. 
E)  use words that suggest that competent people are unusual. 
A)  refer only to some groups when mentioning race or age. 
B)  give someone's race or age only when you know it. 
C)  refer to a group by the term it prefers. 
D)  avoid changing your usage of words to define groups. 
E)  use words that suggest that competent people are unusual.

Question 4

Lei is going to write an email to the hiring manager of a publishing company, explaining why she would make a good candidate for an open internship position. Lei does not know the name or the gender of the manager. Which of the following salutations of polite communication is most appropriate for Lei to use in her letter?

Accepted Answer

A)  Hello 
B)  Dear Sir 
C)  Hello Sir 
D)  Dear Ma'am 
E)  Dear Hiring Manager 
A)  Hello 
B)  Dear Sir 
C)  Hello Sir 
D)  Dear Ma'am 
E)  Dear Hiring Manager

Question 5

In official communication, when addressing a woman you don't know well, it is better to

Accepted Answer

A)  use "Mrs." as the courtesy title. 
B)  use "Ms." as the courtesy title. 
C)  avoid a courtesy title. 
D)  use her last name only. 
E)  use her first name only. 
A)  use "Mrs." as the courtesy title. 
B)  use "Ms." as the courtesy title. 
C)  avoid a courtesy title. 
D)  use her last name only. 
E)  use her first name only.

While adding positive emphasis to a message, negatives should be placed in the ________ to de-emphasize the negative.

Explain passive verbs and impersonal expressions, and describe when each should be used in a message.

To make language nonracist and nonageist,

In official communication, when addressing a woman you don't know well, it is better to

Succeeding in Business Communication

Adapting Your Message to Your Audience

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 3: Building Goodwill

While adding positive emphasis to a message, negatives should be placed in the ________ to de-emphasize the negative.

Explain passive verbs and impersonal expressions, and describe when each should be used in a message.

To make language nonracist and nonageist,

In official communication, when addressing a woman you don't know well, it is better to

Succeeding in Business Communication

Adapting Your Message to Your Audience

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters