Question 1

In the context of dysfunctional conflicts, __________ involve disagreements over how roles and responsibilities should be assigned.

Accepted Answer

A)  process conflicts 
B)  cross-cultural conflicts 
C)  status conflicts 
D)  hierarchical conflicts 
E)  relational conflicts 
A)  process conflicts 
B)  cross-cultural conflicts 
C)  status conflicts 
D)  hierarchical conflicts 
E)  relational conflicts

Question 2

Which conflict management style involves being uncooperative and assertive? This style is characterized by working against the wishes of the other party, engaging in win-lose competition, and forcing things to a favorable conclusion through the exercise of authority.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Competition 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Competition 
D)  Compromise 
E)  Collaboration

Question 3

Which of the following can lead to systematic errors that affect the quality, and perhaps ethical implications, of any decision that is made?

Accepted Answer

A)  Disciplines 
B)  Regulations 
C)  Heuristics 
D)  Rules 
E)  Codes 
A)  Disciplines 
B)  Regulations 
C)  Heuristics 
D)  Rules 
E)  Codes

Question 4

Which of the following is NOT considered a benefit of functional conflict?

Accepted Answer

A)  Functional conflict can bring important problems to the surface so they can be addressed. 
B)  Functional conflict can cause decisions to be considered carefully. 
C)  Functional conflict can cause decisions to be reconsidered to ensure that the right course of action is being followed. 
D)  Functional conflict can decrease the amount of information used for decision making. 
E)  Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance. 
A)  Functional conflict can bring important problems to the surface so they can be addressed. 
B)  Functional conflict can cause decisions to be considered carefully. 
C)  Functional conflict can cause decisions to be reconsidered to ensure that the right course of action is being followed. 
D)  Functional conflict can decrease the amount of information used for decision making. 
E)  Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

Question 5

The __________ conflict management style involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

Accepted Answer

A)  avoidance 
B)  accommodation 
C)  competition 
D)  compromise 
E)  collaboration 
A)  avoidance 
B)  accommodation 
C)  competition 
D)  compromise 
E)  collaboration

Question 6

__________ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved.

Accepted Answer

A)  Effective 
B)  Decisive 
C)  Congruent 
D)  Conclusive 
E)  Evaluative 
A)  Effective 
B)  Decisive 
C)  Congruent 
D)  Conclusive 
E)  Evaluative

Question 7

__________ occurs when the underlying reasons for conflict are eliminated.

Accepted Answer

The answer of __________ occurs when the underlying reasons for...

Question 8

The process of making joint decisions when the parties involved have different preferences is called __________.

Accepted Answer

The answer of The process of making joint decisions when...

Question 9

Some examples of direct conflict management strategies are managed interdependence, appeals to common goals, upward referral, and altering of scripts and myths.

Accepted Answer

A) True 
 B)False

Question 10

The __________ bases a decision on similarities between the situation at hand and one's stereotypes of similar occurrences.

Accepted Answer

representa

Question 11

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, __________ involves a manager sharing a problem with subordinates, collectively obtaining their ideas and suggestions, and then making a decision.

Accepted Answer

A)  variant 1 of authority decisions 
B)  variant 2 of authority decisions 
C)  variant 1 of consultative decisions 
D)  variant 2 of consultative decisions 
E)  variant 3 of authority decisions 
A)  variant 1 of authority decisions 
B)  variant 2 of authority decisions 
C)  variant 1 of consultative decisions 
D)  variant 2 of consultative decisions 
E)  variant 3 of authority decisions

Question 12

Which of these are the two important goals that must be considered in negotiation?

Accepted Answer

A)  Substantive goals and emotional goals 
B)  Substance goals and relationship goals 
C)  Statutory goals and discretionary goals 
D)  Interpersonal goals and intrapersonal goals 
E)  Direct goals and indirect goals 
A)  Substantive goals and emotional goals 
B)  Substance goals and relationship goals 
C)  Statutory goals and discretionary goals 
D)  Interpersonal goals and intrapersonal goals 
E)  Direct goals and indirect goals

Question 13

Behavioral scientists are cautious about applying the classical decision model to many decision situations because they recognize that human beings have __________ limitations that restrict their information-processing capabilities.

Accepted Answer

A)  sociological 
B)  cognitive 
C)  subjective 
D)  emotional 
E)  psychological 
A)  sociological 
B)  cognitive 
C)  subjective 
D)  emotional 
E)  psychological

Question 14

Which of the following models accepts the notion of bounded rationality and assumes that decision makers act only in terms of what they perceive about a given situation?

Accepted Answer

A)  The behavioral decision model 
B)  The perceptive decision model 
C)  The cognitive decision model 
D)  The classical decision model 
E)  The visual decision model 
A)  The behavioral decision model 
B)  The perceptive decision model 
C)  The cognitive decision model 
D)  The classical decision model 
E)  The visual decision model

Question 15

Which of the following is a form of decision entrapment that leads people to do things that the facts of a situation do not justify?

Accepted Answer

A)  Intuition 
B)  Nonprogrammed decision making 
C)  Satisficing 
D)  Bounded rationality 
E)  Escalating commitment 
A)  Intuition 
B)  Nonprogrammed decision making 
C)  Satisficing 
D)  Bounded rationality 
E)  Escalating commitment

Question 16

The __________ is the range between one party's minimum reservation point and the other party's maximum reservation point in a negotiating situation.

Accepted Answer

The answer of The __________ is the range between one...

Question 17

The process of choosing a course of action for dealing with a problem or opportunity is __________.

Accepted Answer

A)  the representativeness heuristic 
B)  information processing 
C)  decision making 
D)  judgment resolution 
E)  opportunity analysis 
A)  the representativeness heuristic 
B)  information processing 
C)  decision making 
D)  judgment resolution 
E)  opportunity analysis

Question 18

In the classical decision model, a problem is not clearly defined, knowledge of possible action alternatives and their consequences is limited, and the manager responsible for the decision making chooses a satisfactory solution to the problem.

Accepted Answer

A) True 
 B)False

Question 19

Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

Accepted Answer

A) True 
 B)False

Question 20

What decision-making concept is reflected in the popular adage, "If at first you don't succeed, try, try again?"

Accepted Answer

A)  Intuition 
B)  Escalating commitment 
C)  Bounded rationality 
D)  Nonprogrammed decision making 
E)  Satisficing 
A)  Intuition 
B)  Escalating commitment 
C)  Bounded rationality 
D)  Nonprogrammed decision making 
E)  Satisficing

In the context of dysfunctional conflicts, __________ involve disagreements over how roles and responsibilities should be assigned.

Which conflict management style involves being uncooperative and assertive? This style is characterized by working against the wishes of the other party, engaging in win-lose competition, and forcing things to a favorable conclusion through the exercise of authority.

Which of the following can lead to systematic errors that affect the quality, and perhaps ethical implications, of any decision that is made?

Which of the following is NOT considered a benefit of functional conflict?

The __________ conflict management style involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

__________ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved.

__________ occurs when the underlying reasons for conflict are eliminated.

The process of making joint decisions when the parties involved have different preferences is called __________.

Some examples of direct conflict management strategies are managed interdependence, appeals to common goals, upward referral, and altering of scripts and myths.

The __________ bases a decision on similarities between the situation at hand and one's stereotypes of similar occurrences.

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, __________ involves a manager sharing a problem with subordinates, collectively obtaining their ideas and suggestions, and then making a decision.

Which of these are the two important goals that must be considered in negotiation?

Behavioral scientists are cautious about applying the classical decision model to many decision situations because they recognize that human beings have __________ limitations that restrict their information-processing capabilities.

Which of the following models accepts the notion of bounded rationality and assumes that decision makers act only in terms of what they perceive about a given situation?

Which of the following is a form of decision entrapment that leads people to do things that the facts of a situation do not justify?

The __________ is the range between one party's minimum reservation point and the other party's maximum reservation point in a negotiating situation.

The process of choosing a course of action for dealing with a problem or opportunity is __________.

In the classical decision model, a problem is not clearly defined, knowledge of possible action alternatives and their consequences is limited, and the manager responsible for the decision making chooses a satisfactory solution to the problem.

Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

What decision-making concept is reflected in the popular adage, "If at first you don't succeed, try, try again?"

Introducing Organizational Behavior

OB in Context

Individual Differences

Perception and Emotion

Motivation

Work Well in Teams

Be an Effective Leader and Follower

Understand and Manage Power and Politics

Build Strong Relationships and Networks

Develop Communication Skills

Filters

Exam 11: Handle Conflict, Negotiation, and Decision Making

In the context of dysfunctional conflicts, __________ involve disagreements over how roles and responsibilities should be assigned.

Which conflict management style involves being uncooperative and assertive? This style is characterized by working against the wishes of the other party, engaging in win-lose competition, and forcing things to a favorable conclusion through the exercise of authority.

Which of the following can lead to systematic errors that affect the quality, and perhaps ethical implications, of any decision that is made?

Which of the following is NOT considered a benefit of functional conflict?

The __________ conflict management style involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

__________ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved.

__________ occurs when the underlying reasons for conflict are eliminated.

The process of making joint decisions when the parties involved have different preferences is called __________.

Some examples of direct conflict management strategies are managed interdependence, appeals to common goals, upward referral, and altering of scripts and myths.

The __________ bases a decision on similarities between the situation at hand and one's stereotypes of similar occurrences.

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, __________ involves a manager sharing a problem with subordinates, collectively obtaining their ideas and suggestions, and then making a decision.

Which of these are the two important goals that must be considered in negotiation?

Behavioral scientists are cautious about applying the classical decision model to many decision situations because they recognize that human beings have __________ limitations that restrict their information-processing capabilities.

Which of the following models accepts the notion of bounded rationality and assumes that decision makers act only in terms of what they perceive about a given situation?

Which of the following is a form of decision entrapment that leads people to do things that the facts of a situation do not justify?

The __________ is the range between one party's minimum reservation point and the other party's maximum reservation point in a negotiating situation.

The process of choosing a course of action for dealing with a problem or opportunity is __________.

In the classical decision model, a problem is not clearly defined, knowledge of possible action alternatives and their consequences is limited, and the manager responsible for the decision making chooses a satisfactory solution to the problem.

Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

What decision-making concept is reflected in the popular adage, "If at first you don't succeed, try, try again?"

Introducing Organizational Behavior

OB in Context

Individual Differences

Perception and Emotion

Motivation

Work Well in Teams

Be an Effective Leader and Follower

Understand and Manage Power and Politics

Build Strong Relationships and Networks

Develop Communication Skills

Filters