Exam 11: Handle Conflict, Negotiation, and Decision Making

__________ is an ideal condition for managerial problem solving and decision making.

The availability heuristic involves assessing a current event based on past occurrences that are easily available in one's memory.

Functional conflict is also referred to as constructive conflict.

An example of the application of the __________ is an executive who makes salary increase recommendations for key personnel by simply adjusting their current base salaries by a percentage amount.

The behavioral decision model is a five-step process that starts with the recognition and definition of the problem or opportunity and ends with the evaluation of results and any needed follow-up.

Substantive conflict is commonly known as a clash of personalities.

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

In __________, a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes.

Individual decisions are also called __________ decisions.

When dealing with conflict situations in her department, Morgan emphasizes cooperation and assertiveness. Differences are worked through together so that everybody's concerns are addressed, and everyone gains something in the end. Which conflict management style does Morgan use?

What are simplifying strategies or rules of thumb used to make decisions?

__________ is also called dysfunctional conflict.

Define decision making. What are the five basic steps involved in the rational decision model?

Realistically speaking, if problems must be resolved immediately, a(n) __________ may be the only option.

Before a client visit, a manager holds a meeting with his subordinates to get their inputs and consensus on what they should talk about with the clients and how the team can get more business from them. This is an example of a(n) __________ decision method.

Differentiate between functional conflict and dysfunctional conflict.

__________, or the use of one's intellect, is important in all aspects of decision making.

In the context of decision bias, which of the following is a risk involved in the hindsight trap?

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, a(n) __________ involves team leaders making decisions by consulting with others and allowing them to help make the final choice.

Unfortunately, functional conflict cannot bring important problems to the surface and as such they cannot be addressed constructively.