Exam 11: Handle Conflict, Negotiation, and Decision Making

Bounded rationality is choosing the first alternative that appears to give an acceptable or satisfactory resolution of a problem.

Daniel and Carol are unable to work together because of their interpersonal differences. This exemplifies a destructive substantive conflict.

Behavioral decision models view managers as acting in a world of complete certainty.

In arbitration, the neutral third party has the power to issue a binding decision.

When negotiating for a pay raise, it is important to do research and find out what others make for a similar position inside and outside the organization.

A manager informs her team that they have to go for a team lunch. She asks them where and when they would like to go for the lunch before making a decision. This is an example of a(n) __________ decision.

Which type of negotiation takes place when one party is willing to make concessions to the other to get things over with?

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

Judgment, or the use of one's intellect, is important in all aspects of decision making.

__________ conflict occurs when no one gets what he or she wants, while the underlying reasons for conflict remain unaffected and a similar conflict is likely to occur in the future.

When people state their demands and then become committed to them and are reluctant to back down, they are demonstrating the negotiation pitfall known as __________.

Which of the following establishes the conditions from which conflicts are likely to develop?

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, which of the following involves a manager obtaining the necessary information from subordinate(s) or other group members and then deciding on a problem solution?

Three criteria for effective negotiation are quality, harmony, and efficiency.

__________ may be used when an issue is trivial, when more important issues are pressing, or when people need to cool down temporarily and regain perspective.

Conflict in organizations can be upsetting both to the individual directly involved and to others affected by its occurrence.

The process of choosing a course of action for dealing with a problem or opportunity is called __________.

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, __________ involves a manager solving a problem or making a decision alone, using information available at the time.

Explain the basic differences between the classical decision model and the behavioral decision model.

Which type of conflict diverts energies, hurts group cohesion, promotes interpersonal hostilities, and overall creates a negative environment for workers?