Exam 11: Handle Conflict, Negotiation, and Decision Making

If John and Jose are not able to work together because of interpersonal differences, they may contribute to the emergence of which type of conflict?

Many managers use simplifying strategies or rules of thumb as a means of making it easier to deal with uncertainty and limited information in problem situations. These simplifying strategies are called __________.

What is negotiation? What are the two primary goals in the negotiation process? Provide an example of each type of goal. In the context of these goals, when is negotiation effective?

Avoidance involves pretending a conflict does not really exist.

Gaining truly integrative agreements rests on which set of factors?

In __________, a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

In today's environment, with so much focus on competition, research shows that managers and team leaders spend relatively little time dealing with conflicts.

All of the following statements relating to escalating commitment are correct EXCEPT:

Lose-lose strategies may result from outright competition or authoritative command where the solution is dictated by an authority figure.

Which of these represents a key element in decision making under risk and uncertainty?

Explain the basic nature and likely results of distributive and integrative negotiation.

In the context of direct conflict management approaches, what are assertiveness and cooperativeness? How are assertiveness and cooperativeness related to each of the five basic direct conflict management approaches?

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of __________.

__________ deal with outcomes that relate to how well people involved in the negotiation and any constituencies they may represent are able to work with one another once the process is concluded.

__________ conflict results in positive benefits to individuals, the group, or the organization.

In the classical decision model, a manager faces a clearly defined problem, knows all possible action alternatives and their consequences, and then chooses the alternative that offers the optimum solution to the problem.

Teams engaged in systematic thinking are expected to plan before acting.

Conflict antecedents establish the conditions from which future conflicts are likely to develop.

Two persons continually in disagreement over each other's work attire is an example of __________.

All of the following are ways to avoid getting trapped in escalating commitments EXCEPT: