Exam 11: Handle Conflict, Negotiation, and Decision Making

Intuition adds elements of flexibility and spontaneity to decision making, thereby offering potential for creativity and innovation.

Compromise is a superficial and often temporary form of conflict resolution.

Emotional conflict is commonly known as a(n) __________.

A key element in decision making under risk and uncertainty is intuition.

An example of the application of the __________ is a team leader who selects a new member not because of any special qualities of the person but only because the individual comes from a department known to have produced high performers in the past.

__________ is the ability to know or recognize quickly and readily the possibilities of a given situation.

In decision making, defining a problem involves checking for underlying moral problems that might need ethical analysis.

Behavioral scientists are cautious about applying the classical decision model to many decision situations because they recognize that human beings have cognitive limitations that restrict their information-processing capabilities.

In __________, a neutral third party acts as a judge with the power to issue a decision binding on all parties.

__________ is also known as functional conflict.

Hard bargaining in distributive negotiation may lead to a win-lose outcome.

The ability of union members and management representatives to work together effectively after a contract dispute has been settled reflects which of these goals?

An example of the __________ is a product development specialist who decides not to launch a new product because of a recent failure of another launch.

To which of the following notions is distributive negotiation analogous?

Describe the concept of escalating commitment. Explain why escalating commitment can occur.

In the context of the different ways identified by Victor Vroom and his colleagues in which individual, consultative, and team decisions are made, which of the following involves a manager sharing a problem with relevant subordinates individually, getting their ideas and suggestions without bringing them together as a group, and then making a decision?

Which type of negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake their claim to certain portions of it?

An appeal to common goals can focus the attention of potentially conflicting parties on one mutually desirable conclusion.

Which of the following statements pertaining to intuition is INCORRECT?

Optimizing decisions are simplifying strategies or rules of thumb used to make decisions.