Exam 8: Understand and Manage Power and Politics

Herbert Kelman identified two forms of commitment. They are __________ and __________.

Identification occurs when individuals accept an influence attempt because they want to maintain a positive relationship with the person or group making the influence request.

Which of the following involves a more passive form of noncompliance in which individuals ignore or dismiss the request of the influencing agent?

__________ power is the ability to call on connections and networks both inside and outside the organization for support in getting things done and in meeting one's goals.

Which of the following means that an individual or the work performed by a subunit cannot be easily replaced?

Identification occurs when individuals accept another's influence because of the positive or negative outcomes tied to it.

Zero sum refers to the idea that when power imbalances get bad enough, forces are triggered that will rise up to restore balance.

Abbey offers pay raises, bonuses, special assignments, and compliments as incentives to her subordinates. Which power does she exert in the given situation?

Which of the following states that when power imbalances get bad enough, forces are triggered that will rise up to restore balance?

__________ occurs when individuals accept an influence attempt because they want to maintain a positive relationship with the person or group making the influence request.

Another term for political savvy is political power, which is the ability to effectively understand others at work and to use such knowledge to influence others to act in ways that enhance one's personal or organizational objectives.

__________ are patterns of activity and relationships that arise in everyday activities as individuals and groups work to get things done.

The __________ refers to the range of orders and instructions in which authoritative directions are obeyed without question.

__________ power stems from the formal hierarchy or authority vested in a particular role or position.

Which of the following dictate how work processes are coordinated and structured?

The Iron Law of Responsibility describes a situation in which one person's gain is equal to another person's loss.

__________ involves individuals saying no, making excuses, stalling or even arguing against an initiative.

__________ power represents the ability to use connections inside and outside the organization to get things done and consists of three basic types: association power, reciprocal alliances, and information power.

Which of the following occurs when individuals accept an influence attempt out of duty or obligation?

Which of the following terms refers to the efforts by organizational members to seek resources and achieve desired goals through informal systems and structures?