Exam 2: Quality Theory

The idea that successful firms adopt aspects of each of the various approaches to quality is referred to as a(n)________ perspective.

Define theory. Provide an example of the use of theory in a business organization.

________ is credited with democratizing statistics.

Fast design cycles are a result of the departmental approach to design.

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

The four elements of a theory are what, how, why, and who-where-when.

The three aspects of the Juran trilogy are planning, control, and improvement.

State Deming's 14 points for management.

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

Tom Peters is the principle pioneer of benchmarking.

Identify and briefly discuss the core quality management content variables.

Discuss the contributions of Kaoru Ishikawa to quality thinking.

The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality.

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

A theory that is generated by observation and description is said to have been developed by the process of ________.

Ideal quality refers to a reference point for determining the quality level of a product or service.

Discuss the contributions of Stephen R. Covey to quality thinking.

According to Juran, the language of things pertains to ________.

The major theoretical contribution of Ishikawa is his emphasis on total involvement of the operating employees in improving quality.

A theory that is generated by observation and description is said to have been developed by the process of deduction.