Question 1

________ is also called the 80/20 rule.

Accepted Answer

A) Ishikawa's quality philosophy 
B) Pareto's law 
C) Juran trilogy 
D) Taguchi method 
E) Deming's points for management 
A) Ishikawa's quality philosophy 
B) Pareto's law 
C) Juran trilogy 
D) Taguchi method 
E) Deming's points for management

Question 2

Deming believed that poor quality resulted from ________.

Accepted Answer

A) poor management of the system for continual improvement 
B) poor human resource management 
C) consumer complacency 
D) a lack of commitment on the part of management 
E) poor engineering and design 
A) poor management of the system for continual improvement 
B) poor human resource management 
C) consumer complacency 
D) a lack of commitment on the part of management 
E) poor engineering and design

Question 3

The driving force of the Century of Productivity was the movement known as ________.

Accepted Answer

A) total quality management 
B) statistical process control 
C) human resource management 
D) scientific management 
E) behavioral modification 
A) total quality management 
B) statistical process control 
C) human resource management 
D) scientific management 
E) behavioral modification

Question 4

Which of the following variables would not be considered core, but is important in a supporting role in quality management?

Accepted Answer

A) quality assurance 
B) information analysis 
C) customer role 
D) philosophy 
E) leadership 
A) quality assurance 
B) information analysis 
C) customer role 
D) philosophy 
E) leadership

Question 5

Supplier focus is part of the framework for quality management.

Accepted Answer

A) True 
 B)False

Question 6

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

Accepted Answer

A) Ongoing 
B) Progressive 
C) Successive 
D) Continuous 
E) Breakthrough 
A) Ongoing 
B) Progressive 
C) Successive 
D) Continuous 
E) Breakthrough

Question 7

The ________ of a theoretical model involves which variables or factors are included in the model.

Accepted Answer

A) why 
B) what 
C) how 
D) who-where-when 
E) which 
A) why 
B) what 
C) how 
D) who-where-when 
E) which

Question 8

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

Accepted Answer

A) True 
 B)False

Question 9

________ refers to a reference point for determining the quality level of a product or service.

Accepted Answer

A) Quality of conformance 
B) Hothouse quality 
C) Quality loss function 
D) Specific quality 
E) Ideal quality 
A) Quality of conformance 
B) Hothouse quality 
C) Quality loss function 
D) Specific quality 
E) Ideal quality

Question 10

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding to the employee.

Accepted Answer

A) Just-in-time approach 
B) Management by objective 
C) In-process management 
D) Parallel processing 
E) Constancy of purpose 
A) Just-in-time approach 
B) Management by objective 
C) In-process management 
D) Parallel processing 
E) Constancy of purpose

Question 11

Explain the Taguchi concept of robust design.

Accepted Answer

The Taguchi concept of robust design sta

Question 12

What is the major theoretical contribution of Kaoru Ishikawa?

Accepted Answer

A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design 
A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design

Question 13

According to Deming, poor quality was the fault of labor.

Accepted Answer

A) True 
 B)False

Question 14

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Accepted Answer

A) True 
 B)False

Question 15

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

Accepted Answer

A) True 
 B)False

Question 16

The theory of scientific management was proposed by Joseph Juran.

Accepted Answer

A) True 
 B)False

Question 17

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Accepted Answer

A) causality 
B) normality 
C) randomness 
D) proactivity 
E) synergy 
A) causality 
B) normality 
C) randomness 
D) proactivity 
E) synergy

Question 18

Discuss the contributions of Armand Feigenbaum to quality thinking.

Accepted Answer

Armand Feigenbaum proposed 19 steps for

Question 19

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

Accepted Answer

A) True 
 B)False

Question 20

The "why" of a theory is the theoretical model that holds the model together.

Accepted Answer

A) True 
 B)False

________ is also called the 80/20 rule.

Deming believed that poor quality resulted from ________.

The driving force of the Century of Productivity was the movement known as ________.

Which of the following variables would not be considered core, but is important in a supporting role in quality management?

Supplier focus is part of the framework for quality management.

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

The ________ of a theoretical model involves which variables or factors are included in the model.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

________ refers to a reference point for determining the quality level of a product or service.

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding to the employee.

Explain the Taguchi concept of robust design.

What is the major theoretical contribution of Kaoru Ishikawa?

According to Deming, poor quality was the fault of labor.

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

The theory of scientific management was proposed by Joseph Juran.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Discuss the contributions of Armand Feigenbaum to quality thinking.

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

The "why" of a theory is the theoretical model that holds the model together.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

________ is also called the 80/20 rule.

Deming believed that poor quality resulted from ________.

The driving force of the Century of Productivity was the movement known as ________.

Which of the following variables would not be considered core, but is important in a supporting role in quality management?

Supplier focus is part of the framework for quality management.

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

The ________ of a theoretical model involves which variables or factors are included in the model.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

________ refers to a reference point for determining the quality level of a product or service.

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding to the employee.

Explain the Taguchi concept of robust design.

What is the major theoretical contribution of Kaoru Ishikawa?

According to Deming, poor quality was the fault of labor.

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

The theory of scientific management was proposed by Joseph Juran.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Discuss the contributions of Armand Feigenbaum to quality thinking.

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

The "why" of a theory is the theoretical model that holds the model together.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters