Question 1

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following factors is not addressed by the reengineering approach to quality improvement?

Accepted Answer

A) team approach 
B) information analysis 
C) strategic planning 
D) customer focus 
E) quality assurance 
A) team approach 
B) information analysis 
C) strategic planning 
D) customer focus 
E) quality assurance

Question 3

What are the three steps proposed by Feigenbaum to improve quality?

Accepted Answer

A) quality inspection, quality accountability, and quality control 
B) quality leadership, quality technology, and organizational commitment 
C) employee empowerment, total quality management, and statistical process control 
D) self-directed work teams, employee empowerment, and total quality management 
E) quality leadership, quality management, and total quality control 
A) quality inspection, quality accountability, and quality control 
B) quality leadership, quality technology, and organizational commitment 
C) employee empowerment, total quality management, and statistical process control 
D) self-directed work teams, employee empowerment, and total quality management 
E) quality leadership, quality management, and total quality control

Question 4

________ minimizes the number of suppliers used, resulting in decreased variability.

Accepted Answer

A) Parallel processing 
B) Single source purchasing 
C) Management by objective 
D) In-process management 
E) Constancy of purpose 
A) Parallel processing 
B) Single source purchasing 
C) Management by objective 
D) In-process management 
E) Constancy of purpose

Question 5

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Accepted Answer

A) True 
 B)False

Question 6

Leadership is core in the theoretical framework for quality management.

Accepted Answer

A) True 
 B)False

Question 7

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Accepted Answer

A) True 
 B)False

Question 8

Differentiate between control and breakthrough with an example.

Accepted Answer

According to Juran, control is a process

Question 9

Deming proposes the need for mass inspection to improve quality.

Accepted Answer

A) True 
 B)False

Question 10

Kaoru Ishikawa is credited with democratizing statistics.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following variables is at the core of quality management?

Accepted Answer

A) quality breakthrough 
B) quality assurance 
C) strategic planning 
D) information analysis 
E) team approach 
A) quality breakthrough 
B) quality assurance 
C) strategic planning 
D) information analysis 
E) team approach

Question 12

The ________ of a theoretical model is the theoretical glue that holds the model together.

Accepted Answer

A) why 
B) what 
C) how 
D) who-where-when 
E) which 
A) why 
B) what 
C) how 
D) who-where-when 
E) which

Question 13

What is the primary contribution of Philip Crosby?

Accepted Answer

A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design 
A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design

Question 14

Discuss the contributions of W. Edwards Deming to quality thinking.

Accepted Answer

W. Edwards Deming has made a profound im

Question 15

Control involves gathering data about a process to ensure the process is consistent.

Accepted Answer

A) True 
 B)False

Question 16

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

Accepted Answer

A) why 
B) what 
C) how 
D) who-where-when 
E) which 
A) why 
B) what 
C) how 
D) who-where-when 
E) which

Question 17

What is the primary contribution of Genichi Taguchi?

Accepted Answer

A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design 
A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design

Question 18

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Accepted Answer

A) homoscedasticity 
B) robust design 
C) quality loss function 
D) ideal quality 
E) design conformance 
A) homoscedasticity 
B) robust design 
C) quality loss function 
D) ideal quality 
E) design conformance

Question 19

Management by objective refers to a process of setting annual goals that are binding on the employee.

Accepted Answer

A) True 
 B)False

Question 20

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n)________.

Accepted Answer

A) postulate 
B) axiom 
C) theory 
D) corollary 
E) hypothesis 
A) postulate 
B) axiom 
C) theory 
D) corollary 
E) hypothesis

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Which of the following factors is not addressed by the reengineering approach to quality improvement?

What are the three steps proposed by Feigenbaum to improve quality?

________ minimizes the number of suppliers used, resulting in decreased variability.

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Leadership is core in the theoretical framework for quality management.

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Differentiate between control and breakthrough with an example.

Deming proposes the need for mass inspection to improve quality.

Kaoru Ishikawa is credited with democratizing statistics.

Which of the following variables is at the core of quality management?

The ________ of a theoretical model is the theoretical glue that holds the model together.

What is the primary contribution of Philip Crosby?

Discuss the contributions of W. Edwards Deming to quality thinking.

Control involves gathering data about a process to ensure the process is consistent.

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

What is the primary contribution of Genichi Taguchi?

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Management by objective refers to a process of setting annual goals that are binding on the employee.

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n)________.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Which of the following factors is not addressed by the reengineering approach to quality improvement?

What are the three steps proposed by Feigenbaum to improve quality?

________ minimizes the number of suppliers used, resulting in decreased variability.

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Leadership is core in the theoretical framework for quality management.

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Differentiate between control and breakthrough with an example.

Deming proposes the need for mass inspection to improve quality.

Kaoru Ishikawa is credited with democratizing statistics.

Which of the following variables is at the core of quality management?

The ________ of a theoretical model is the theoretical glue that holds the model together.

What is the primary contribution of Philip Crosby?

Discuss the contributions of W. Edwards Deming to quality thinking.

Control involves gathering data about a process to ensure the process is consistent.

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

What is the primary contribution of Genichi Taguchi?

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Management by objective refers to a process of setting annual goals that are binding on the employee.

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n)________.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters