Exam 2: Quality Theory

Which of the following variables is not at the core of quality management?

The underlying precept of reengineering is that firms can become inflexible and resistant to change.

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

Strategic Planning is part of the framework for quality management.

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

________ proposed "The 19 steps of Total Quality Control."

The "14 points for management" were articulated by ________.

Firms that are successful in improving quality take a contingency approach.

Information analysis is core in the theoretical framework for quality management.

W. Edwards Deming enumerated the 14 points for management.

According to Juran, ________ is a process-related activity that ensures processes are stable and provides a relatively consistent outcome.

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

Michael Hammer and James Champy are most closely identified with ________.

Building a theoretical framework for quality management begins with ________.

The "what" of a theoretical model involves the nature, direction, and extent of the relationship among variables.

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

The reengineering approach focuses on the need for in-depth information gathering and analysis.

________ was responsible for the development and dissemination of the basic seven tools of quality.

Describe Pareto analysis.