Question 1

Auditing outcomes is one of the three main ingredients to an audit.

Accepted Answer

A) True 
 B)False

Question 2

Conceptualization is one of the steps of quality auditing.

Accepted Answer

A) True 
 B)False

Question 3

When selecting a quality audit team, only technical expertise is required.

Accepted Answer

A) True 
 B)False

Question 4

The objective of a quality information system is to gather information relating to the key variable(s)that affect ________.

Accepted Answer

A) process improvement 
B) customer services 
C) product quality 
D) customer services and product quality 
E) process improvement and customer services 
A) process improvement 
B) customer services 
C) product quality 
D) customer services and product quality 
E) process improvement and customer services

Question 5

The process for validating a quality management system should be repeated on a(n)________ basis.

Accepted Answer

A) annual 
B) semi-annual 
C) monthly 
D) weekly 
E) daily 
A) annual 
B) semi-annual 
C) monthly 
D) weekly 
E) daily

Question 6

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Accepted Answer

A) strategic objective 
B) operational 
C) SLs lead 
D) SLT senior leadership 
E) reenergizing quality 
A) strategic objective 
B) operational 
C) SLs lead 
D) SLT senior leadership 
E) reenergizing quality

Question 7

Customer service is both a goal and an outcome of systems.

Accepted Answer

A) True 
 B)False

Question 8

________ compare current practices against structural measures.

Accepted Answer

A) Presidential audits 
B) Operational audits 
C) Consultant audits 
D) Certification audits 
E) Qualitative audits 
A) Presidential audits 
B) Operational audits 
C) Consultant audits 
D) Certification audits 
E) Qualitative audits

Question 9

The second building block of a quality improvement system is ________.

Accepted Answer

A) people 
B) organizational learning and knowledge 
C) culture 
D) closeness to customers 
E) information and finance 
A) people 
B) organizational learning and knowledge 
C) culture 
D) closeness to customers 
E) information and finance

Question 10

What are the three spheres of quality and how do they relate to the other components of the quality system model?

Accepted Answer

The building blocks provide the foundati

Question 11

Quality conformance is one of the three key spheres of quality.

Accepted Answer

A) True 
 B)False

Question 12

An ________ establishes the course of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Accepted Answer

A) auditing principle 
B) auditing standard 
C) auditing procedure 
D) auditing baseline 
E) auditing sample 
A) auditing principle 
B) auditing standard 
C) auditing procedure 
D) auditing baseline 
E) auditing sample

Question 13

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

Accepted Answer

A) presidential 
B) operational 
C) consultant 
D) certification 
E) qualitative 
A) presidential 
B) operational 
C) consultant 
D) certification 
E) qualitative

Question 14

________ audits are also called quality maturity studies.

Accepted Answer

A) Presidential 
B) Operational 
C) Consultant 
D) Certification 
E) Award 
A) Presidential 
B) Operational 
C) Consultant 
D) Certification 
E) Award

Question 15

Familiarization is one of the steps of quality auditing.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not necessary for customer closeness to be achieved?

Accepted Answer

A) gathering data 
B) analyzing data 
C) implementing change systems based on data 
D) implementing an e-commerce site 
E) understanding competitors' customers 
A) gathering data 
B) analyzing data 
C) implementing change systems based on data 
D) implementing an e-commerce site 
E) understanding competitors' customers

Question 17

Checklists developed during the quality audit process contain questions to be studied in the audit and identify who will perform audits in various departments.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

Accepted Answer

A) reporting and corrective action 
B) implementing the audit 
C) the opening meeting 
D) the exit meeting 
E) follow-up 
A) reporting and corrective action 
B) implementing the audit 
C) the opening meeting 
D) the exit meeting 
E) follow-up

Question 19

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

Accepted Answer

A) True 
 B)False

Question 20

Auditing ________ guide the auditor.

Accepted Answer

A) standards 
B) principles 
C) procedures 
D) outcomes 
E) capabilities 
A) standards 
B) principles 
C) procedures 
D) outcomes 
E) capabilities

Auditing outcomes is one of the three main ingredients to an audit.

Conceptualization is one of the steps of quality auditing.

When selecting a quality audit team, only technical expertise is required.

The objective of a quality information system is to gather information relating to the key variable(s)that affect ________.

The process for validating a quality management system should be repeated on a(n)________ basis.

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Customer service is both a goal and an outcome of systems.

________ compare current practices against structural measures.

The second building block of a quality improvement system is ________.

What are the three spheres of quality and how do they relate to the other components of the quality system model?

Quality conformance is one of the three key spheres of quality.

An ________ establishes the course of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

________ audits are also called quality maturity studies.

Familiarization is one of the steps of quality auditing.

Which of the following is not necessary for customer closeness to be achieved?

Checklists developed during the quality audit process contain questions to be studied in the audit and identify who will perform audits in various departments.

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

Auditing ________ guide the auditor.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

Auditing outcomes is one of the three main ingredients to an audit.

Conceptualization is one of the steps of quality auditing.

When selecting a quality audit team, only technical expertise is required.

The objective of a quality information system is to gather information relating to the key variable(s)that affect ________.

The process for validating a quality management system should be repeated on a(n)________ basis.

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Customer service is both a goal and an outcome of systems.

________ compare current practices against structural measures.

The second building block of a quality improvement system is ________.

What are the three spheres of quality and how do they relate to the other components of the quality system model?

Quality conformance is one of the three key spheres of quality.

An ________ establishes the course of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

________ audits are also called quality maturity studies.

Familiarization is one of the steps of quality auditing.

Which of the following is not necessary for customer closeness to be achieved?

Checklists developed during the quality audit process contain questions to be studied in the audit and identify who will perform audits in various departments.

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

Auditing ________ guide the auditor.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters