Question 1

For a quality system to function effectively, employees must understand they are peripheral to that system.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not an example of an auditing standard?

Accepted Answer

A) The audit must be performed by a person having adequate technical training and proficiency as an auditor. 
B) In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." 
C) Professional care is to be exercised in the performance of the examination and in the preparation of the report. 
D) The auditor should be politically conservative. 
E) None of the above 
A) The audit must be performed by a person having adequate technical training and proficiency as an auditor. 
B) In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." 
C) Professional care is to be exercised in the performance of the examination and in the preparation of the report. 
D) The auditor should be politically conservative. 
E) None of the above

Question 3

Quality audits are defined as internal assessment tools used to identify areas for improvement.

Accepted Answer

A) True 
 B)False

Question 4

Categorizing is the means of generating lists of strengths and weaknesses for the organization.

Accepted Answer

A) True 
 B)False

Question 5

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

Accepted Answer

A) surveying 
B) investigating 
C) categorizing 
D) evaluating 
E) benchmarking 
A) surveying 
B) investigating 
C) categorizing 
D) evaluating 
E) benchmarking

Question 6

To achieve closeness to customers, you must understand both your customers and your competitors' customers.

Accepted Answer

A) True 
 B)False

Question 7

ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.

Accepted Answer

A) True 
 B)False

Question 8

Discuss operational audits.

Accepted Answer

Quality audits are based on the practice

Question 9

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Accepted Answer

A) reporting and corrective action 
B) implementing the audit 
C) the opening meeting 
D) the exit meeting 
E) closure 
A) reporting and corrective action 
B) implementing the audit 
C) the opening meeting 
D) the exit meeting 
E) closure

Question 10

Which of the following is not one of the standards or criteria applicable during certification audits or award audits?

Accepted Answer

A) ISO 14000 standards 
B) Baldrige criteria 
C) ISO 9000 standards 
D) ISO/TS 16949 standards 
E) state quality award standards 
A) ISO 14000 standards 
B) Baldrige criteria 
C) ISO 9000 standards 
D) ISO/TS 16949 standards 
E) state quality award standards

Question 11

The second building block of a quality system is culture.

Accepted Answer

A) True 
 B)False

Question 12

The facilitator is not included in the reenergizing quality team.

Accepted Answer

A) True 
 B)False

Question 13

Qualitative audits compare current practice against structural measures.

Accepted Answer

A) True 
 B)False

Question 14

Award audits involve site visits to externally validate the claims made by applicants in their applications.

Accepted Answer

A) True 
 B)False

Question 15

During the quality audit process, preliminary results are shared with management at the opening meeting.

Accepted Answer

A) True 
 B)False

Question 16

The analysis step of the quality audit process involves analyzing data and developing preliminary results.

Accepted Answer

A) True 
 B)False

For a quality system to function effectively, employees must understand they are peripheral to that system.

Which of the following is not an example of an auditing standard?

Quality audits are defined as internal assessment tools used to identify areas for improvement.

Categorizing is the means of generating lists of strengths and weaknesses for the organization.

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

To achieve closeness to customers, you must understand both your customers and your competitors' customers.

ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.

Discuss operational audits.

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Which of the following is not one of the standards or criteria applicable during certification audits or award audits?

The second building block of a quality system is culture.

The facilitator is not included in the reenergizing quality team.

Qualitative audits compare current practice against structural measures.

Award audits involve site visits to externally validate the claims made by applicants in their applications.

During the quality audit process, preliminary results are shared with management at the opening meeting.

The analysis step of the quality audit process involves analyzing data and developing preliminary results.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

For a quality system to function effectively, employees must understand they are peripheral to that system.

Which of the following is not an example of an auditing standard?

Quality audits are defined as internal assessment tools used to identify areas for improvement.

Categorizing is the means of generating lists of strengths and weaknesses for the organization.

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

To achieve closeness to customers, you must understand both your customers and your competitors' customers.

ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.

Discuss operational audits.

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Which of the following is not one of the standards or criteria applicable during certification audits or award audits?

The second building block of a quality system is culture.

The facilitator is not included in the reenergizing quality team.

Qualitative audits compare current practice against structural measures.

Award audits involve site visits to externally validate the claims made by applicants in their applications.

During the quality audit process, preliminary results are shared with management at the opening meeting.

The analysis step of the quality audit process involves analyzing data and developing preliminary results.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters