Question 1

Quality control is one of the three key spheres of quality.

Accepted Answer

A) True 
 B)False

Question 2

Stage 3 of the generic process for performing self-assessment is ________.

Accepted Answer

A) categorizing the strengths and weaknesses 
B) generating lists of strengths and weakness for the organization 
C) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D) achieving new levels of performance by filling gaps in deployment 
E) investigating the sources of competitive advantage 
A) categorizing the strengths and weaknesses 
B) generating lists of strengths and weakness for the organization 
C) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D) achieving new levels of performance by filling gaps in deployment 
E) investigating the sources of competitive advantage

Question 3

________ describes the firm's understanding of the customers, their needs, and their wants.

Accepted Answer

A) Benchmarking 
B) Closeness to customers 
C) Customer demographic analysis 
D) Customer culture 
E) Customer capability 
A) Benchmarking 
B) Closeness to customers 
C) Customer demographic analysis 
D) Customer culture 
E) Customer capability

Question 4

Which of the following is not a step in the basic quality audit?

Accepted Answer

A) preparation 
B) audit team selection 
C) client interaction 
D) develop checklists 
E) the opening meeting 
A) preparation 
B) audit team selection 
C) client interaction 
D) develop checklists 
E) the opening meeting

Question 5

Evidence indicates that some employees will forgo higher wages to achieve ________.

Accepted Answer

A) promotions 
B) higher job security 
C) better job performance 
D) knowledge 
E) awards 
A) promotions 
B) higher job security 
C) better job performance 
D) knowledge 
E) awards

Question 6

Certification audits are also called quality maturity studies.

Accepted Answer

A) True 
 B)False

Question 7

What are the requirements for accurate quality audits?

Accepted Answer

In-depth knowledge of auditing standards

Question 8

Explain the integrative approach.

Accepted Answer

The integrative approach provides the gl

Question 9

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

Accepted Answer

A) True 
 B)False

Question 10

________ are performed to determine the maturity of a company in the quality pursuit and to help identify areas to be addressed in future quality plans.

Accepted Answer

A) Presidential audits 
B) Operational audits 
C) Consultant audits 
D) Certification audits 
E) Quantitative audits 
A) Presidential audits 
B) Operational audits 
C) Consultant audits 
D) Certification audits 
E) Quantitative audits

Question 11

Which of the following is not a type of performance audits?

Accepted Answer

A) presidential audits 
B) operational audits 
C) consultant audits 
D) certification audits 
E) quantitative audits 
A) presidential audits 
B) operational audits 
C) consultant audits 
D) certification audits 
E) quantitative audits

Question 12

Closeness to customers involves the understanding of the competitor's customers.

Accepted Answer

A) True 
 B)False

Question 13

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Accepted Answer

A) True 
 B)False

Question 14

Outline the generic process for performing self-assessment.

Accepted Answer

A generic process for performing self-as

Question 15

Auditing concepts and methods are as rigid as methods in the physical sciences.

Accepted Answer

A) True 
 B)False

Question 16

Discuss briefly the building blocks of a quality system.

Accepted Answer

• People: People represent the core of a

Question 17

The ________ is a living document that will change as products and the business realities change.

Accepted Answer

A) signature strategy 
B) structural measure 
C) change management 
D) reenergizing quality approach 
E) certification process 
A) signature strategy 
B) structural measure 
C) change management 
D) reenergizing quality approach 
E) certification process

Question 18

A company's profitability is not affected by customer retention.

Accepted Answer

A) True 
 B)False

Question 19

Strengths can be categorized as ________ that help define the path for improvement the firm should undertake.

Accepted Answer

A) primary or secondary strengths 
B) strategic processes or strategic procedures 
C) primary marketing or operational objectives 
D) strategic resources or strategic capabilities 
E) winning orders in the marketplace or achieving competitive advantage 
A) primary or secondary strengths 
B) strategic processes or strategic procedures 
C) primary marketing or operational objectives 
D) strategic resources or strategic capabilities 
E) winning orders in the marketplace or achieving competitive advantage

Question 20

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Accepted Answer

A) True 
 B)False

Quality control is one of the three key spheres of quality.

Stage 3 of the generic process for performing self-assessment is ________.

________ describes the firm's understanding of the customers, their needs, and their wants.

Which of the following is not a step in the basic quality audit?

Evidence indicates that some employees will forgo higher wages to achieve ________.

Certification audits are also called quality maturity studies.

What are the requirements for accurate quality audits?

Explain the integrative approach.

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

________ are performed to determine the maturity of a company in the quality pursuit and to help identify areas to be addressed in future quality plans.

Which of the following is not a type of performance audits?

Closeness to customers involves the understanding of the competitor's customers.

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Outline the generic process for performing self-assessment.

Auditing concepts and methods are as rigid as methods in the physical sciences.

Discuss briefly the building blocks of a quality system.

The ________ is a living document that will change as products and the business realities change.

A company's profitability is not affected by customer retention.

Strengths can be categorized as ________ that help define the path for improvement the firm should undertake.

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

Quality control is one of the three key spheres of quality.

Stage 3 of the generic process for performing self-assessment is ________.

________ describes the firm's understanding of the customers, their needs, and their wants.

Which of the following is not a step in the basic quality audit?

Evidence indicates that some employees will forgo higher wages to achieve ________.

Certification audits are also called quality maturity studies.

What are the requirements for accurate quality audits?

Explain the integrative approach.

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

________ are performed to determine the maturity of a company in the quality pursuit and to help identify areas to be addressed in future quality plans.

Which of the following is not a type of performance audits?

Closeness to customers involves the understanding of the competitor's customers.

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Outline the generic process for performing self-assessment.

Auditing concepts and methods are as rigid as methods in the physical sciences.

Discuss briefly the building blocks of a quality system.

The ________ is a living document that will change as products and the business realities change.

A company's profitability is not affected by customer retention.

Strengths can be categorized as ________ that help define the path for improvement the firm should undertake.

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters