Question 1

The actions required to make the information system effective are problem identification, analysis, and corrective action.

Accepted Answer

A) True 
 B)False

Question 2

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

Accepted Answer

A) investigating 
B) benchmarking 
C) categorizing 
D) surveying 
E) evaluating 
A) investigating 
B) benchmarking 
C) categorizing 
D) surveying 
E) evaluating

Question 3

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Accepted Answer

A) True 
 B)False

Question 4

The signature strategy is a statement that clearly identifies who you are, where you want to go, and how you are going to get there for the entire organization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not required for an accurate audit?

Accepted Answer

A) careful planning of auditing procedures 
B) proper establishment of audit objectives 
C) following generally accepted accounting practices 
D) adherence to proper auditing methods 
E) in-depth knowledge of auditing standards 
A) careful planning of auditing procedures 
B) proper establishment of audit objectives 
C) following generally accepted accounting practices 
D) adherence to proper auditing methods 
E) in-depth knowledge of auditing standards

Question 6

Customer closeness engenders loyalty.

Accepted Answer

A) True 
 B)False

Question 7

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

Accepted Answer

A) True 
 B)False

Question 8

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not one of the steps in the process for validating a quality management system?

Accepted Answer

A) Go over your results. 
B) Assemble the right team. 
C) Evaluate your quality management manager. 
D) Identify the approaches that are working well. 
E) Identify what is not working well. 
A) Go over your results. 
B) Assemble the right team. 
C) Evaluate your quality management manager. 
D) Identify the approaches that are working well. 
E) Identify what is not working well.

Question 10

Customer closeness provides the core of the support system for satisfying the customer.

Accepted Answer

A) True 
 B)False

Question 11

Evaluation of competitive advantage involves assessing how relevant a firm's resources and capabilities are in terms of generic strategies.

Accepted Answer

A) True 
 B)False

Question 12

________ is the capital that fuels outstanding quality results.

Accepted Answer

A) Process 
B) Higher job security 
C) Better job performance 
D) Knowledge 
E) Outstanding customer service 
A) Process 
B) Higher job security 
C) Better job performance 
D) Knowledge 
E) Outstanding customer service

Question 13

Learning needs assessment, training design, and delivery of training are important for competitiveness.

Accepted Answer

A) True 
 B)False

Question 14

The three spheres of quality are ________.

Accepted Answer

A) quality planning and management, quality assurance, and quality control 
B) people, organizational learning, and culture 
C) quality planning, quality information systems, and quality customer service 
D) people, product, and processes 
E) integration, capability, and service 
A) quality planning and management, quality assurance, and quality control 
B) people, organizational learning, and culture 
C) quality planning, quality information systems, and quality customer service 
D) people, product, and processes 
E) integration, capability, and service

Question 15

Electronic data interchange (EDI)can limit the chances of satisfying customer needs.

Accepted Answer

A) True 
 B)False

Question 16

The third building block of a quality improvement system is ________.

Accepted Answer

A) people 
B) organizational learning and knowledge 
C) closeness to customers 
D) culture 
E) information and finance 
A) people 
B) organizational learning and knowledge 
C) closeness to customers 
D) culture 
E) information and finance

Question 17

Conditional measures are the documents relating to processes.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following building blocks are included in a system for quality improvement?

Accepted Answer

A) processes 
B) information and finance 
C) closeness to customers 
D) people 
E) all of the above 
A) processes 
B) information and finance 
C) closeness to customers 
D) people 
E) all of the above

Question 19

The three main ingredients to an audit are auditing principles, auditing standards, and auditing ________.

Accepted Answer

A) procedures 
B) experts 
C) accountants 
D) information systems 
E) ethics 
A) procedures 
B) experts 
C) accountants 
D) information systems 
E) ethics

Question 20

Which of the following building blocks of a quality improvement system refers to the norms and beliefs that lead to decision-making patterns and actions in an organization?

Accepted Answer

A) processes 
B) information and finance 
C) culture 
D) organizational learning and knowledge 
E) people 
A) processes 
B) information and finance 
C) culture 
D) organizational learning and knowledge 
E) people

The actions required to make the information system effective are problem identification, analysis, and corrective action.

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

The signature strategy is a statement that clearly identifies who you are, where you want to go, and how you are going to get there for the entire organization.

Which of the following is not required for an accurate audit?

Customer closeness engenders loyalty.

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Which of the following is not one of the steps in the process for validating a quality management system?

Customer closeness provides the core of the support system for satisfying the customer.

Evaluation of competitive advantage involves assessing how relevant a firm's resources and capabilities are in terms of generic strategies.

________ is the capital that fuels outstanding quality results.

Learning needs assessment, training design, and delivery of training are important for competitiveness.

The three spheres of quality are ________.

Electronic data interchange (EDI)can limit the chances of satisfying customer needs.

The third building block of a quality improvement system is ________.

Conditional measures are the documents relating to processes.

Which of the following building blocks are included in a system for quality improvement?

The three main ingredients to an audit are auditing principles, auditing standards, and auditing ________.

Which of the following building blocks of a quality improvement system refers to the norms and beliefs that lead to decision-making patterns and actions in an organization?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

The actions required to make the information system effective are problem identification, analysis, and corrective action.

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

The signature strategy is a statement that clearly identifies who you are, where you want to go, and how you are going to get there for the entire organization.

Which of the following is not required for an accurate audit?

Customer closeness engenders loyalty.

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Which of the following is not one of the steps in the process for validating a quality management system?

Customer closeness provides the core of the support system for satisfying the customer.

Evaluation of competitive advantage involves assessing how relevant a firm's resources and capabilities are in terms of generic strategies.

________ is the capital that fuels outstanding quality results.

Learning needs assessment, training design, and delivery of training are important for competitiveness.

The three spheres of quality are ________.

Electronic data interchange (EDI)can limit the chances of satisfying customer needs.

The third building block of a quality improvement system is ________.

Conditional measures are the documents relating to processes.

Which of the following building blocks are included in a system for quality improvement?

The three main ingredients to an audit are auditing principles, auditing standards, and auditing ________.

Which of the following building blocks of a quality improvement system refers to the norms and beliefs that lead to decision-making patterns and actions in an organization?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters