Question 1

Which of the following knowledge issues does NOT relate to capacity planning and control?

Accepted Answer

A)  Demand sensitivity 
B)  Process flexibility 
C)  Performance trade-offs 
D)  Work time in reality 
A)  Demand sensitivity 
B)  Process flexibility 
C)  Performance trade-offs 
D)  Work time in reality

Question 2

Waste and product disposal is an environmental issue concerned with which OM decision area?

Accepted Answer

A)  Capacity planning and control 
B)  Process technology 
C)  Product or service design 
D)  Job design 
A)  Capacity planning and control 
B)  Process technology 
C)  Product or service design 
D)  Job design

Question 3

Companies such as Royal Dutch/Shell can never be ethically sound bearing in mind what they do.

Accepted Answer

A) True 
 B)False

Question 4

Transportation of staff to and from work is an environmental issue concerned with which OM decision area?

Accepted Answer

A)  Job design 
B)  Process technology 
C)  Layout of facilities 
D)  Supply chain planning and control 
A)  Job design 
B)  Process technology 
C)  Layout of facilities 
D)  Supply chain planning and control

Question 5

The longest-term operations management decision with a global impact is that of international
location.

Accepted Answer

A) True 
 B)False

Question 6

In the 'total environmental burden' calculation, A stands for:

Accepted Answer

A)  Alternatives 
B)  Acceptance 
C)  Affluence 
D)  Attitudes 
A)  Alternatives 
B)  Acceptance 
C)  Affluence 
D)  Attitudes

Question 7

Only large companies have a truly international dimension.

Accepted Answer

A) True 
 B)False

Question 8

Total Quality Management has become a particularly popular management idea since the start of
the twenty-first century.

Accepted Answer

A) True 
 B)False

Question 9

Even small companies can be international players.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following technology issues relates to capacity planning and control?

Accepted Answer

A)  Electronic Data Interchange 
B)  Schedule systems 
C)  Computerised forecasting 
D)  Automated warehouses 
A)  Electronic Data Interchange 
B)  Schedule systems 
C)  Computerised forecasting 
D)  Automated warehouses

Question 11

The apprentice mode of learning is called:

Accepted Answer

A)  Combination 
B)  Internalisation 
C)  Socialisation 
D)  Externalisation 
A)  Combination 
B)  Internalisation 
C)  Socialisation 
D)  Externalisation

Question 12

Objective facts independent of any context are:

Accepted Answer

A)  Data 
B)  Information 
C)  Knowledge 
A)  Data 
B)  Information 
C)  Knowledge

Question 13

The ultimate test for any operation manager is whether he or she can develop an operation that
meets the challenges that lie ahead for the organisation.

Accepted Answer

A) True 
 B)False

Question 14

In the Pakistan soccer-ball example, a company with a well known brand, such as Nike, had much to gain from improving the conditions of its suppliers. Why might a smaller company, providing
Cheaper non-branded products, have more difficulty with the type of improvements described in
The example?

Accepted Answer

A)  Because their customers do not care about suppliers' working conditions. 
B)  Because they have smaller margins to absorb the extra costs. 
C)  Because smaller companies are less likely to be worried about suppliers' working conditions. 
A)  Because their customers do not care about suppliers' working conditions. 
B)  Because they have smaller margins to absorb the extra costs. 
C)  Because smaller companies are less likely to be worried about suppliers' working conditions.

Question 15

ISO 14000 is mainly focused on what?

Accepted Answer

A)  Environmental issues 
B)  Social responsibility issues 
C)  Quality issues 
D)  Globalisation issues 
A)  Environmental issues 
B)  Social responsibility issues 
C)  Quality issues 
D)  Globalisation issues

Question 16

Adding tacit knowledge to explicit knowledge is called:

Accepted Answer

A)  Combination 
B)  Internalisation 
C)  Externalisation 
D)  Socialisation 
A)  Combination 
B)  Internalisation 
C)  Externalisation 
D)  Socialisation

Question 17

What Mike Moore, the head of the World Trade Organization, has called the 2 Ts - technology and
telecommunications - have helped reduce the importance of barriers between nations.

Accepted Answer

A) True 
 B)False

Question 18

Over-production waste is an environmental issue concerned with which OM decision area?

Accepted Answer

A)  Failure prevention and recovery 
B)  Inventory planning and control 
C)  Capacity planning and control 
D)  Quality planning and control 
A)  Failure prevention and recovery 
B)  Inventory planning and control 
C)  Capacity planning and control 
D)  Quality planning and control

Question 19

Obsolescence is an environmental issue concerned with which OM decision area?

Accepted Answer

A)  Failure prevention and recovery 
B)  Capacity planning and control 
C)  Inventory planning and control 
D)  Quality planning and control 
A)  Failure prevention and recovery 
B)  Capacity planning and control 
C)  Inventory planning and control 
D)  Quality planning and control

Question 20

Globalisation is seen by all as the root cause of exploitation and corruption.

Accepted Answer

A) True 
 B)False

Exam 21: Working With the Normal Distribution

Which of the following knowledge issues does NOT relate to capacity planning and control?

Waste and product disposal is an environmental issue concerned with which OM decision area?

Companies such as Royal Dutch/Shell can never be ethically sound bearing in mind what they do.

Transportation of staff to and from work is an environmental issue concerned with which OM decision area?

The longest-term operations management decision with a global impact is that of international location.

In the 'total environmental burden' calculation, A stands for:

Only large companies have a truly international dimension.

Total Quality Management has become a particularly popular management idea since the start of the twenty-first century.

Even small companies can be international players.

Which of the following technology issues relates to capacity planning and control?

The apprentice mode of learning is called:

Objective facts independent of any context are:

The ultimate test for any operation manager is whether he or she can develop an operation that meets the challenges that lie ahead for the organisation.

In the Pakistan soccer-ball example, a company with a well known brand, such as Nike, had much to gain from improving the conditions of its suppliers. Why might a smaller company, providing Cheaper non-branded products, have more difficulty with the type of improvements described in The example?

ISO 14000 is mainly focused on what?

Adding tacit knowledge to explicit knowledge is called:

What Mike Moore, the head of the World Trade Organization, has called the 2 Ts - technology and telecommunications - have helped reduce the importance of barriers between nations.

Over-production waste is an environmental issue concerned with which OM decision area?

Obsolescence is an environmental issue concerned with which OM decision area?

Globalisation is seen by all as the root cause of exploitation and corruption.

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Filters