Question 1

Resources within an operation that are not immediately evident, such as relationships with suppliers, are called:

Accepted Answer

A)  Non-discreet resources 
B)  Ethereal resources 
C)  Transient resources 
D)  Intangible resources 
A)  Non-discreet resources 
B)  Ethereal resources 
C)  Transient resources 
D)  Intangible resources

Question 2

What is operations management?

Accepted Answer

A)  An organisational function which produces products and services. 
B)  The activity of producing products and services. 
C)  What all managers do when they deal with day-to-day activities. 
D)  The process of satisfying the needs of internal and external customers. 
A)  An organisational function which produces products and services. 
B)  The activity of producing products and services. 
C)  What all managers do when they deal with day-to-day activities. 
D)  The process of satisfying the needs of internal and external customers.

Question 3

The people and groups of people who have an interest in the operation and who may be influenced by, or influence, the operation's activities, are called:

Accepted Answer

A)  Stakeholders 
B)  Operation owners 
C)  Pressure groups 
D)  Key accounts 
A)  Stakeholders 
B)  Operation owners 
C)  Pressure groups 
D)  Key accounts

Question 4

The transforming and transformed resources that form the input to operations are called:

Accepted Answer

A)  Delivery resources 
B)  Transformation resources 
C)  Tangible resources 
D)  Input resources 
A)  Delivery resources 
B)  Transformation resources 
C)  Tangible resources 
D)  Input resources

Question 5

Which of the following is NOT a response from operations to the changing business environment?

Accepted Answer

A)  Technologies replacing manual jobs 
B)  Flexible working patterns 
C)  Mass marketing 
D)  Lean process design 
A)  Technologies replacing manual jobs 
B)  Flexible working patterns 
C)  Mass marketing 
D)  Lean process design

Question 6

Operations management is important to all business and operations managers have a similar set of
responsibilities in all businesses.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following predominantly process materials in their operations?

Accepted Answer

A)  Hospitals 
B)  Postal service 
C)  Market research company 
D)  Bank headquarters 
A)  Hospitals 
B)  Postal service 
C)  Market research company 
D)  Bank headquarters

Resources within an operation that are not immediately evident, such as relationships with suppliers, are called:

What is operations management?

The people and groups of people who have an interest in the operation and who may be influenced by, or influence, the operation's activities, are called:

The transforming and transformed resources that form the input to operations are called:

Which of the following is NOT a response from operations to the changing business environment?

Operations management is important to all business and operations managers have a similar set of responsibilities in all businesses.

Which of the following predominantly process materials in their operations?

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters

Exam 1: Introduction to Operations Management

Resources within an operation that are not immediately evident, such as relationships with suppliers, are called:

What is operations management?

The people and groups of people who have an interest in the operation and who may be influenced by, or influence, the operation's activities, are called:

The transforming and transformed resources that form the input to operations are called:

Which of the following is NOT a response from operations to the changing business environment?

Operations management is important to all business and operations managers have a similar set of responsibilities in all businesses.

Which of the following predominantly process materials in their operations?

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters